What are the responsibilities and job description for the Computer Client Support Analyst position at CYNET SYSTEMS?
Job Description: Pay Range: $17hr - $21hrThe Computer Client Support Analyst provides Tier 1 desktop and client support in an enterprise environment. This role focuses on troubleshooting desktop, mobile, network, and peripheral issues while delivering excellent customer service and adhering to established policies, procedures, and service standards.Responsibilities:Provide Tier 1 desktop support with basic technical understanding of Microsoft Operating Systems, Microsoft Office Suite, and enterprise network environments.Troubleshoot desktop, mobile computing devices, network, and peripheral issues within Tier 1 scope.Diagnose and resolve application, hardware, and software issues requiring detailed analysis.Escalate and engage appropriate support resources for system-wide issues such as outages, software rollouts, server downtime, and application failures.Provide after-hours support as required and contact on-call support for urgent application issues.Maintain effective two-way communication and knowledge transfer within the team in both planned and real-time situations.Foster strong teamwork across teams, colleagues, partners, and stakeholders.Create and assign incident tickets and work orders based on priority, impact, and complexity, and follow assigned tickets through resolution.Ensure processes and work activities comply with existing policies, standards, and guidelines.Correlate multiple customer-reported issues with alarms and alerts to eliminate duplication of incidents.Monitor network devices, interfaces, and applications using automated monitoring tools for alarms and alerts.Candidateage alarms and alerts according to defined business rules.Complete documentation of service requests within established timeframes.Requirement/Must Have:High School Diploma or equivalent.Minimum of 1 year of IT service desk or help desk experience.Experience completing service requests and troubleshooting computer and device issues via phone and web channels.Working knowledge of Microsoft Office Suite, Microsoft Operating Systems, and enterprise network environments.Strong customer service skills.Ability to learn quickly and share knowledge with team members.Strong analytical and problem-solving skills.Ability to work effectively in a team environment.Strong verbal and written communication skills.Demonstrated work quality, efficiency, and adaptability to change.Commitment to safety practices.Experience:1 year of IT service desk or technical support experience.Should Have:Two- or four-year college degree or IT certification, or equivalent IT work experience.1 year of customer service experience in retail, call center, or service roles.Experience with PC maintenance, troubleshooting, repairs, and software or hardware installation.Basic knowledge of IT product lines, operational processes, or utility domains such as Gas, Electric, Telecom Network, or TCP/IP.Skills:Desktop and client support.Incident and ticket management.Technical troubleshooting.Customer service and communication.Analytical and organizational skills.Microsoft Excel and Word proficiency.Qualification And Education:High School Diploma or equivalent required.College degree, IT certification, or equivalent experience preferred.
Salary : $17 - $21