Business Analyst - Offers Fulfillment

Location: Mount Laurel, NJ

Hybrid remote with requirement to come into office at the end of the term

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension based on performance)
• Pay Rate: $40.00 $50.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 9:00 AM 5:00 PM
• Travel Requirements: Not required
• Conversion: No conversion to permanent
• Interview Process: Virtual 1 round
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers. This role contributes to the growth of the business by improving client acquisition, activation, and relationship deepening journeys. The incumbent is accountable to process, review and execute multiple offer fulfillment inquiries and research requests in a timely manner. The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure TD's reputational risk is protected. This is a long-term assignment expected to last approximately 6 months.

• Support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment
• Decision exception requests and conduct client-level research on a range of complex financial products and offer qualifiers
• Contribute to the growth of the business by improving client acquisition, activation, and relationship deepening journeys
• Process, review, and execute multiple offer fulfillment inquiries and research requests in a timely manner
• Work independently, make equitable decisions, and apply best practices to ensure TD's reputational risk is protected

• Proficiency in excel
• independent research
• Banking experience understand financial products
• Fidelity experience

• Strong communication skills
• Strong knowledge of banking industry, including systems, products, and services
• Proven ability to perform multiple tasks in a fast-paced environment
• Proven customer service skills, including concern for and ability to identify client issues
• Able to provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions
• Proven ability to meet and exceed customer expectations and ability to translate technical material and information for nontechnical users
• Proficiency with Microsoft Office Programs, including Microsoft Excel, Word, and PowerPoint
• Thorough understanding of acquisition and engagement channels in a financial setting
• Strong relationship skills and ability to work across many different areas of the bank
• Organizational skills and ability to comprehend multiple offer variations and client trends
• Experience tracking progress and facilitating traditional and digital creative assets through multiple approval processes
• Team player; positive energy and attitude
• Knowledge of risk management environment, standards and regulations
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion
• Must be eligible for employment under regulatory standards applicable to the position

• Experience with offers in banking
• Takes initiative
• Problem solving skills

• Undergraduate degree or relevant professional certifications, designations, or equivalent strongly preferred

• 3 5 years of relevant banking experience

• Direct experience with offer fulfillment (e.g., promotional rate offers)

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading financial services and banking institution operating across the United States, with a significant presence serving consumer and commercial customers through a broad network of branches and digital channels. The organization employs tens of thousands of professionals across consumer banking, deposit products, payments, risk management, compliance, and technology functions. Teams include business analysts, product specialists, relationship managers, and operations professionals who collaborate in fast-paced, agile environments to drive client acquisition and relationship deepening across a wide portfolio of financial products.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17217 Industry: Operations & Management

#e747c5 #LI-Hybrid #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015