AP Customer Service Analyst

Primary Job Title:AP Customer Service AnalystAlternate/Related Job Titles:Accounts Payable AnalystExpense Reimbursement SpecialistAP Customer Support RepresentativeLocation:Fairfax, VAOnsite Flexibility:Hybrid (1–2 times per month onsite after training; training onsite 1 week)Contract Details:Position Type: ContractContract Duration: Approximately 6 months (with potential extension to 1 year or longer)Start: As Soon As PossibleShift/Hours: 40 hours/weekOnsite Schedule:Training: 1 week onsite, Mon–Fri, 8:00 AM–4:30 PMAfter Training: Mostly remote until Jan 31, 2025; onsite as needed (ICPH)Local candidates requiredJob SummaryThe AP Customer Service Analyst supports the Accounts Payable Travel & Expense (T&E) function by auditing employee reimbursements, resolving customer inquiries, and ensuring compliance with corporate and IRS policies. This role requires strong customer service, attention to detail, and the ability to handle confidential information while working across multiple systems including Oracle and AP shared resources.Key ResponsibilitiesExpense ReimbursementsAudit employee expense reimbursements according to T&E and IRS policies.Communicate with employees and approving managers regarding stranded or incomplete expenses.Customer ServiceRespond to inquiries and complaints in a timely, courteous, and professional manner.Work across various AP systems and services, including:Supplier SetupT&E Module1099/1042S processing datesAP WorkflowCheck formats and payment schedulesReconcile vendor statements monthly and maintain tracking.Perform other duties as needed due to emergencies, workload shifts, or technology changes.Required ExperienceHigh School Diploma/GED.Minimum 2 years of experience in Accounts Payable with a focus on Travel & Expense reimbursement.Nice-to-Have ExperienceExperience with Oracle Expense module and Oracle Payables Invoices.Exposure to AP shared drives, vendor statement inboxes, and T&E policy interpretation.Required SkillsStrong customer service skills.Excellent written, verbal, and interpersonal communication abilities.Attention to detail and accuracy.Preferred SkillsAbility to manage sensitive and confidential information.Deadline-driven work habits.Technical proficiency in Outlook, shared drives, AP systems, and email inbox management.Additional SkillsAbility to meet time-sensitive deadlines.Strong organizational and multitasking capabilities.Comfort working with vendor statements and AP customer service channels.BenefitsMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the CompanyA leading non-profit healthcare provider in Northern Virginia delivering world-class care to more than two million patients annually. The organization is committed to improving community health, expanding access to care, and adapting to the evolving needs of the region. Join the team and make a meaningful impact.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-29178#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers AwardsSIA’s Fastest Growing Staffing Firm: 2023 and 2015SIA’s Best Staffing Firm to Work for: 2019 -2023Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015Randstad Preferred Supplier: 2020 - 2023TechServe Alliance Excellence Award. 2019NH Business Magazines Fast 5 fastest growing companiesErnst & Young Entrepreneur of the Year Finalist: 2015

Salary : $50,000 - $55,000