What are the responsibilities and job description for the Customer Service Technical Analyst position at MacroSys, LLC?
We are currently seeking a full-time Customer Service Technical Analyst to join our dynamic and purpose-driven team. At our core, we are more than consultants—we are solution-builders committed to making a meaningful impact in the lives of others.Our team thrives on collaboration, innovation, and a shared dedication to delivering value to our clients, the industries we serve, and one another. We believe that diverse perspectives and a strong sense of purpose are the foundation for lasting relationships built on service and gratitude.We’re looking for an energetic, dependable, and confident self-starter who is eager to contribute, grow, and make a difference. If you're seeking a rewarding opportunity in a supportive and fast-growing organization, we encourage you to apply.Responsibilities Communicate clearly with industry stakeholders and guide them through troubleshooting steps to resolve issues (written and verbal).Deliver technical assistance to industry stakeholders submitting both annual and monthly data reports.Utilize a ticketing system to document calls and follow-ups.Research and resolve issues using available tools, databases, and team collaboration.Identify roadblocks, proactively solve problems, and make informed decisions.Assist in training initiatives for stakeholders on data reporting systems, with occasional travel (up to three times per year) as needed.Review and validate annual data submissions from public transit agencies to ensure accuracy and compliance.Participate in software testing efforts to support user interface enhancements and system improvements.Contribute to special projects, including the development of policy documentation, facilitation of webinars, and performance data analysis.QualificationsBachelor’s degree (BA or BS) from an accredited institutionPassion for customer service and collaborationExcellent written and verbal communication skillsInterest in the public transportation sectorProficiency in developing presentations and writing reportsStrong analytical abilities, including organization, analysis, and interpretationSkilled in Microsoft Office applications (e.g., Excel, Word, PowerPoint)Preferred but not required: experience in data analysis/validation, finance or economics, or the public transportation industryPreferred but not required: familiarity with Jira or similar project management toolsMust be legally authorized to work in the United States without sponsorshipAbility to obtain and maintain a federal government security clearanceCompany DescriptionLocated in the heart of Washington, DC, MacroSys, LLC, is a federal consulting company with nearly three decades of experience providing integrated research and analysis, communications, and IT solutions tailor-made to support the unique mission, policies, operational goals, and outreach and education initiatives of federal government programs. Are you a professional with drive, passion, and an innovative mindset, and do you enjoy working in a dynamic team? MacroSys may be the perfect fit for you... We offer competitive salaries and full benefits, including health, dental, vision, and life insurance.
Salary : $50,000 - $55,000