Desktop Support Associate

Responsibilities:

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, electronically, or in person.
• Track customer issues and resolutions.
• Handle tickets in a timely manner in ITSM tool.
• Respond to incidents via tickets or another request by end-users on-site.
• Work independently and collaboratively with managers or other technicians.
• Be able to assist with hardware installation and deployment.
• Have strong customer service experience working with end-users
• Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
• Be able to work overtime when requested or necessary.
• Be able to multitask and prioritize many different projects.

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Reliable form of self-transportation
• Ability to travel to new site locations as required by the project
• Strong troubleshooting and critical thinking skills
• Able to lift over 50lbs reliably
• Positive and professional demeanor
• Previous ServiceNow / Enterprise ticketing experience.
• Previous AD experience
• Able to crawl and move underneath desks
• Able to pass a background check and drug test prior to starting

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