What are the responsibilities and job description for the Desktop Support Specialist position at GTN Technical Staffing?
Job Title: Desktop Support Technician (Enterprise / Onsite)
Location: Las Vegas, NV – Fully Onsite
Work Schedule: 8am - 5pm M-F
Role Overview
We are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.
Core Responsibilities
- Provide onsite support for desktops, laptops, peripherals, and enterprise software
- Deliver white-glove/executive support for senior leadership and VIP users
- Troubleshoot and resolve hardware, software, and connectivity issues
- Support and maintain A/V and conference room technology
- Maintain and organize network closets and structured cabling
- Manage and resolve tickets in ServiceNow within SLA timelines
- Support device provisioning and management through Microsoft Intune
- Track, document, and communicate issues, resolutions, and trends
- Recommend hardware and technical improvements to enhance performance
- Collaborate with IT teams, managers, and vendors across multiple sites
- Provide feedback for continuous service and process improvement
- Support multiple locations and priorities simultaneously
- Work overtime when required for projects or support needs
Required Qualification
- Bachelor’s degree from an accredited institution (or equivalent experience)
- 3 years of enterprise desktop or IT support experience
- Strong troubleshooting and critical-thinking skills
- Ability to work independently in an onsite enterprise environment
- Strong customer service and communication skills
- Ability to multitask across multiple tickets and projects
- Ability to pass required background and drug screening
Preferred:
- CompTIA A certification (strongly preferred)
- Experience supporting enterprise or airport environments
- Experience with executive/VIP support
- Familiarity with basic networking and cabling
Salary : $25 - $30