ERP Specialist

The ERP Specialist is responsible for the day-to-day administration, support, optimization, and continuous improvement of the company’s ERP environment. This role serves as the primary system steward to ensure system reliability, data integrity, security, user support, and alignment with business processes across functions such as operations, supply chain, manufacturing, finance, engineering, and quality.

The ERP Specialist partners with business leaders, process owners, IT, and external vendors to maintain system performance, support users, manage configurations, troubleshoot issues, and drive enhancements that improve operational efficiency and business visibility.

ERP Administration

• Administer and maintain the ERP system, including user setup, roles, permissions, workflows, and core system configurations.
• Monitor overall system health, performance, and stability to ensure reliable daily operation.
• Serve as a first point of contact for ERP system support and issue resolution.
• Manage system environments, testing activities, and production readiness for updates, patches, and system changes.
• Support upgrades, new module implementations, and functionality rollouts.
  
  

User Support and Training

• Provide first-line and advanced support to ERP users across departments.
• Troubleshoot functional issues, data errors, transaction failures, and process-related system challenges.
• Develop user guides, SOPs, and training materials for processes and transactions.
• Train new users and reinforce best practices to improve adoption, compliance, and effective use of the system.
  
  

Business Process and System Optimization

• Partner with functional leaders to understand business requirements and translate them into ERP solutions.
• Identify opportunities to improve workflows, reporting, data quality, automation, and system utilization.
• Recommend and implement configuration changes or process improvements that align system functionality with operational needs.
• Support continuous improvement initiatives by evaluating current-state processes and proposing scalable ERP-enabled solutions.
  
  

Data Integrity and Governance

• Maintain ERP master data standards for items, BOMs, routings, suppliers, customers, part revisions, work centers, and other critical records.
• Support governance processes to ensure data accuracy, consistency, and control.
• Assist with data imports, data cleansing, data validation, and migration activities.
• Partner with business stakeholders to enforce disciplined data ownership and change control.
  
  

Reporting and Analytics

• Supports changes to, or the development of reports, dashboards, queries, and data extracts.
• Assist business teams in obtaining accurate and timely information from for decision-making.
• Collaborate with IT or BI resources to improve reporting capabilities and data accessibility.
  
  

Cross-Functional Coordination

• Work closely with operations, supply chain, manufacturing, engineering, finance, quality, and program teams to support end-to-end ERP usage.
• Act as a liaison between business users and technical resources to prioritize issues, enhancements, and system changes.
• Support testing and validation for process changes, enhancements, and integrations affecting the ERP system.
  
  

Compliance and Controls

• Ensure appropriate system access controls, segregation of duties, and change management practices are followed.
• Support audit requests and documentation related to ERP processes and controls.
• Maintain documentation of system settings, procedures, workflows, and support activities.
  
  

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Supply Chain, Manufacturing, Finance, or a related field; equivalent experience may be considered.
• 3 years experience supporting a manufacturing ERP such as IFS Cloud, Infor CloudSuite, or Microsoft Dynamics 365 in an administrator, analyst, or specialist capacity.
• Strong understanding of ERP processes across one or more functional areas such as manufacturing, inventory, purchasing, planning, finance, engineering, or quality.
• Experience with user security, master data management, troubleshooting, configuration support, and system testing.
• Strong problem-solving, organizational, and communication skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Working knowledge of Entra ID (previously Azure Active Directory).
  
  

Preferred Qualifications

• Experience in manufacturing, industrial, engineering, or contract manufacturing.
• Direct experience supporting a manufacturing ERP system.
• Experience supporting ERP implementations, upgrades, or major process changes.
• Knowledge of reporting tools, SQL, data analysis, or ERP-related business intelligence tools.
• Experience with integrations between [INSERT ERP NAME HERE] and adjacent business systems such as MES, PLM, CRM, WMS, or EDI platforms.
• Understanding of change management and end-user training exercises.