Job Description

Job Title: Field Service Technician – Paving & Materials Processing

Company: GT Mid Atlantic LLC

FLSA Status: Non-Exempt

Reports To: Service Manager

Supervisory Responsibility: None

Job Outline

This position supports our customers by performing diagnostics, maintenance, and repairs on paving, milling, and material processing equipment. This position plays a critical role in maintaining equipment uptime and ensuring customer satisfaction through high-quality service. The Field Service Technician works independently in the field while collaborating closely with the service team and Service Manager.

Essential Duties and Responsibilities

• Perform routine maintenance, inspections, and preventative service on paving, milling, and material processing equipment.
• Diagnose and repair mechanical, hydraulic, and electrical issues to minimize equipment downtime.
• Conduct component rebuilds and replacements in accordance with manufacturer specifications.
• Utilize diagnostic tools, software, and test equipment to troubleshoot complex equipment issues.
• Travel to customer job sites to perform field service repairs and technical support.
• Communicate repair status, recommendations, and timelines to customers and service leadership.
• Accurately document service work, including labor hours, parts usage, and completed repairs.
• Maintain a clean, safe, and organized work environment in compliance with safety policies.
• Maintain required personal tools and work overtime as business needs require.
• All other duties as assigned.

Qualifications

• Experience as a Heavy Equipment Technician or Mechanic; paving, milling, or material processing equipment experience preferred but not required.
• Strong knowledge of mechanical, hydraulic, and electrical systems.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Proficiency with diagnostic equipment and electronic service tools.
• Intermediate computer skills and ability to complete electronic service documentation.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Trade school education, certifications, or manufacturer training preferred.

Physical Requirements

• Regularly lift and carry 20–50 lbs; occasionally lift 50–75 lbs.
• Bend, kneel, push, pull, reach, and climb on and underneath equipment.
• Stand and walk for extended periods throughout the workday.
• Operate hand tools, power tools, and diagnostic equipment.
• Operate various types of construction equipment in shop and yard environments.
• Valid driver's license and ability to meet company driving policy.

Work Environment

This position involves both field-based and shop-based work. The employee may be exposed to outdoor weather conditions, noise, grease, and mechanical hazards. Overtime and flexible scheduling may be required to meet customer and operational demands.

Equal Opportunity Employer (EOE)