What are the responsibilities and job description for the Field Service Technician position at Toyota Material Handling PennWest, Inc.?
ToyotaLift Northeast is now one of the largest Toyota material handling resources on the East coast and supplies the industry's best products and forklifts for sale in upstate New York, South Jersey, Eastern Pennsylvania, Delaware, and Maryland.
We're looking for a skilled and customer-focused Field Service Technician who enjoys solving problems, working independently, and making a direct impact on customer operations every day. In this role, you'll diagnose and repair material handling equipment at customer sites, communicate directly with customers, and keep their equipment running safely and efficiently.
If you like variety in your work, owning your results, and having the tools you need to succeed this is the role for you.
What We Offer
- Competitive compensation
- Company service vehicle gas card
- Medical, Dental, Vision, 401(k) (if applicable)
- Training and development opportunities
- Stable, growing industry with long-term customer relationships
Who Thrives Here
This role is a great fit for technicians who:
- Enjoy being out in the field and not stuck behind a desk
- Like building relationships with customers
- Appreciate having independence and ownership in their day
- Care about doing work the right way — not the fastest way
What You'll Do
- Serve as a trusted technical resource for our customers and internal teams.
- Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
- Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
- Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
- Work safely and follow all company safety policies and industry's best practices.
- Complete accurate, organized service documentation and submit within required timelines.
- Manage Work-in-Process (WIP) to ensure jobs are completed efficiently and on schedule.
- Collaborate with Coordinators, Parts personnel, and Customer Service/Sales teams to support smooth service delivery.
- Maintain and safely operate a company-provided service vehicle, including parts inventory.
- Keep work areas clean, organized, and professional at customer sites.
- Represent the company through professional appearance, communication, and customer service.
- Support the Service Department with special projects and additional duties as needed.
What We're Looking for:
- Experience in mechanical, electrical, automotive, diesel, material handling, or related repair fields
- Valid driver's license and clean driving record
- Strong troubleshooting and problem-solving mindset
- Effective communication skills (customer and internal)
- Ability to work independently in the field
- Focus on producing accurate paperwork and documentation
Toyotalift Northeast is dedicated to being an Equal Opportunity Employer.