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Note
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Vendor Submissions will close on 8/3 at 10 AM ET. Late submissions will not be accepted. Interview Process: Virtual, 1-2 rounds. 4-5 people on the interviews, could potentially include hiring manager, PMO Superviosr, Agency Services Manager, Project Manager, Business Relationship Manager, or other Managers from the team. Interviews will consist of mix of competency/scrum master knowledge questions and basic project manager questions. Assignment duration: 1 year , should be a long term contract that continues to extend dependent on business need. Hybrid Work Schedule: On-site wednesdays and thursdays (non-negotiable). In office days are mandatory and cannot be altered. Candidates MUST be local to Lansing, Michigan area (within 100 miles) at the time of submission (non-negotiable)
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Job Description
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The scrum master position will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). The resource will act as the scrum master for the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project with duties including coaching the team on scrum practices, facilitating scrum ceremonies, removing impediments to progress, protecting the team from external distractions, and fostering collaboration and continuous improvement within the team and organization
Key Competencies
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Strong servant leadership mindset with a focus on empowering teams.
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Exceptional analytical, organizational, and problem-solving skills.
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Ability to drive transparency, predictability, and continuous delivery.
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Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
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Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines.
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Top Skills & Years of Experience
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Required Skills:
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5 years of experience serving as a Scrum Master in Agile software development environments.
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Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
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Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira, Rally, VersionOne, etc.).
Preferred Skills:
Other Preferred Skills
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Proven experience supporting complex, enterprise-level financial or debt management software solutions.
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Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
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Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
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Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
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Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
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Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
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Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
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Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
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Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
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Ability to lead multiple Agile teams or a large, scaled program context.
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Experience working in fast-paced, cloud-first environments (Azure, AWS, or Google Cloud Platform).
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SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
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Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
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Understanding of user-centered design, accessibility standards, and customer journey mapping.
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Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
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Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
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Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
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