What are the responsibilities and job description for the Help Desk Analyst (Hybrid) position at GSK Solutions Inc.?
Job Title
Help Desk Analyst (Hybrid)
Location
Trenton, NJ
Duration
12 months
Pay Rate
$18/hr on W2 / 1099 all inclusive
Interview Type
iLinc Web Cam Interview Only
Note
Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE
35 hour workweek
Job Description
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Data entry
Required
3
Years
Experience using email (Outlook)
Required
2
Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
2
Years
Experience with MS Excel
Highly desired
1
Years
Experience with MS Word
Highly desired
1
Years
Experience with MS Visio
Highly desired
1
Years
Recruiter Details
Contact: Kris -
Salary : $18
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Help Desk Analyst (Hybrid)?
Sign up to receive alerts about other jobs on the Help Desk Analyst (Hybrid) career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Help Desk Analyst (Hybrid).
Click the checkbox next to the jobs that you are interested in.
Job Title Data Engineer (Hybrid Onsite) Location Lansing, MI Duration 12 Months Pay Rate $70/hr on C2C / 1099 all inclusive (OR) $65/hr on W2 Interview Typ...more
Responsibilities: · Evaluate patients/residents to collect data, observe condition and report changes in condition. · Contribute to nursing assessments and...more
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functio...more
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs,...more
