Sr. Analyst, Growth - CRM Analytics

Why Work for Us

Grubhub, part of Wonder, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About the Role

The CRM Analytics Analyst role is part of Grubhub’s Growth team. The Analyst will drive insights to inform the strategic direction of the Growth team’s marketing investments, support ongoing tracking towards department-wide goals, and support test design and evaluation of CRM marketing initiatives for existing customers. To achieve these objectives, you will also be responsible for driving regular analyses and reporting, as well as larger analytical projects focused on connectivity with business outcomes, automation, and behavioral analysis. Driving decisions that touch Grubhub’s main channel to reach customers directly, you will have the opportunity to influence decisions impacting a significant portion of Grubhub’s business.

The ideal candidate will have not only strong quantitative qualifications, but also an ability to combine data-driven insights with conceptual thinking and a constant business-outcomes orientation. This role will require influence and coordination across multiple stakeholder groups at varying levels of the organization. As such, exceptional communication and ability to synthesize analysis into clear and compelling narratives is a must. The ideal candidate should also have a proven ability to operate successfully in a fast-paced and entrepreneurial environment. You will need to be able to establish a well-informed long term agenda, drive structured problem solving, while also remaining agile and resilient to new opportunities.

The Impact You Will Make

• Drive consumer and business insights to develop strategies for delivering growth and profitability using customer relationship management tools (e.g., push notifications, email)
• Support defining the roadmap for Customer Analytics to evolve and deepen the understanding of customer needs and behaviors
• Partner with Loyalty, Portfolio Analytics, Product, and Finance teams, amongst others, to identify growth opportunities, develop shared agendas, and drive meaningful in-market results
• Apply sound, data-driven business judgment, weighing multiple factors, to determine and influence prioritization of marketing, pricing, and product investments across Grubhub
• Perform goal tracking to meet the organization’s KPIs
• Innovate and continuously advance your analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data
• Support organization-wide decision-making utilizing not only quantitative dimensions but also by pairing it with strong conceptual problem solving, effectively synthesized into impactful, outcomes-oriented insights

What You Bring to the Table

• Bachelor’s degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)
• 4-6 years of professional experience in an analytics role
• Proficiency with data querying and analysis tools such as SQL and MS Excel is required
• Proven track record of using analytics and qualitative understanding of business drivers to enable and execute decision-making
• Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Strong self-management / prioritization and influence capabilities
• Experience with test and learn methodologies

Got these? Even better!

• Master’s degree in business, STEM, or other quantitative field
• Prior consulting experience
• Prior experience with direct response marketing test design and analytics
• Experience with Tableau and Python

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

Base Salary

New York: $128,000 - $135,500 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.