What are the responsibilities and job description for the Internet/BDC Manager position at GRUBBS NISSAN LLC?
Qualifications
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Overall knowledge of automotive sales operations
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Strong organizational skills and leadership abilities
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Familiarity with dealership CRM (eLeads) and DMS systems
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Management and leadership skills
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Strong communication skills
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Sales BDC experience preferred
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Driver's License (Required)
Responsibilities
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Oversees the daily operations of the Business Development Center – inbound lead traffic, inbound/outbound call activities, phone applications, appointment setting and general customer inquiries
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Directs BDC hiring, training, and performance management of all sales staff
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Listens to customer-agent calls and trains, coaches/mentors’ staff appropriately based on recorded/live calls, quality and outcomes
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Monitors all leads within the Customer Relationship Management (CRM) tool and ensures they are handled in a timely manner as well as in order or priority
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Reviews daily/monthly reporting to monitor performance of department as well as individual agents to drive actions and results needed to reach goals
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Provides daily/monthly reporting to senior management on activities resulting from BDC agent activity
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Develops best practices, word tracks, scripts and follow-up procedures for agents to help achieve success
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Placing outbound phone calls to potential customers
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Determine which customers to contact based on current marketing initiatives
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Interface with other department heads
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Participate in dealership management meetings