Transportation Supervisor

Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

Essential Duties and Responsibilities

• Keeps the Director of Transportation informed of any problems.
• Maintain Operator attendance, pay, and leave time records through Hastus.
• Monitor all in-service vehicles to ensure they are maintaining their headways, including analyzing running times, frequency needs, passenger loads, and time point checks.
• Monitor CAD/AVL radio system to maintain contact with transit vehicle operators to control on-street service and to respond to emergencies and special needs.
• Respond to Operator calls for assistance in a professional and timely manner.
• Ensure that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders. 
• Manage schedule revisions and changes.
• Maintain accurate management data and reports.
• Maintain updated seniority lists.
• Accurately document disciplinary action of operators after properly checking employee records and ensure that company policies and procedures are followed.
• Communicate effectively with dispatch regarding location and maintain availability through radio communication throughout the entire shift.
• Manage daily employee data in Hastus and assign work in Hastus.
• Maintain an extra board, ensuring that all operators are accounted for, and assign buses to operators while keeping proper records via a computerized transportation system.
• Maintain accurate sick book records and data entry in Hastus.
• Prepare daily operational reports regarding road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
• Supervise, instruct, and conduct routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor.
• Manage on-board and vehicular accident scenes, conduct accident investigations, and complete all corresponding reports.
• Provide on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routes due to accidents.
• Operate transit bus both in and out of service as needed.
• Additional responsibilities may be required in accordance with our mission statement; additional duties and/or tasks may be assigned to continue seamless service for the agency.

Qualifications

• Familiar with routes and service area.
• Extensive knowledge of the transit industry.
• Must have strong written and verbal skills.
• PC proficient in Windows environment using spreadsheets and word-processing software.
• Excellent technical skills required with Radio CAD/AVL experience preferred. Ability to enter, correct and retrieve data.
• Ability to manage time efficiently and effectively.
• Detail-oriented with strong organizational skills to manage tasks and deadlines efficiently.
• Must have excellent attendance and work performance record.
• Must be able to work a flexible schedule.

• Bachelor’s degree or equivalent experience.
• 2 years’ experience in a supervisory/management capacity.
• Prior union environment experience preferred.
• Valid Virginia Commercial Driver’s License required.

• Must be able to work rotating shifts as assigned to include days, evenings, weekends, and holidays.
• Must be able to safely drive and operate transit and transit-related vehicles, including but not limited to passenger cars, transit vehicles, and the Mobile Command Unit.
• Requires frequent bending and kneeling.
• Requires primarily sitting.