Microtransit Operator

Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

SUMMARY

Micro-transit operators are responsible for providing technology-enabled, on-demand public transportation service, using specialized vehicles, such as vans or shuttle buses in the Greater Richmond region. Assumes responsibility for the safety of our customers and equipment and performs routine vehicle inspections to ensure proper operations. Communicates appropriate information to customers, supervisors, and others designated to receive such information. Answers inquiries from customers and others. Follow agency transportation guidelines, operating rules, and procedures. Responsible for overseeing the safety of passengers, resolving problems, providing good customer relations, and maintaining public trust. Arrives on time and works independently with minimal supervision.

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

Drives micro-transit vehicles to transport passengers to points within a designated microtransit zone while providing safe and courteous service to the public.

• Ensures adequate vehicle circulation so passengers are picked up in a timely manner.
• Picks up passengers based on in-app scheduling.
• Provides a high level of service while operating a micro-transit vehicle under a variety of conditions.
• Regulates heating, lighting, and venting systems for passenger comfort.
• Maintains a professional appearance at all times.
• Complies with local traffic regulations (Reports delays or accidents).
• Effectively deals with difficult customers and situations.
• Communicates effectively using both written and verbal skills, both with the public and GRTC radio           and dispatchers.
• Picks-up and drops-off passengers at scheduled locations and times.
• Visually inspects vehicle prior to shift start to check for any damage or other safety concerns.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge, Skills, and Abilities Essential to Job Function

• High school education and or equivalent GED.
• A current Virginia Driver’s License with a positive 3-point balance or better.
• Ability to successfully complete operator training program including training of bus routes, schedules   and vehicle emergency procedures within the prescribed time set forth by the Department of   Transportation.
• Ability to comprehend and operate a bus on all streets in the Richmond area.
• Ability to operate vehicle under safest possible conditions.
• Ability to use prudent judgment and common sense in making quick, safe decisions with minimal   supervision and adapt to constantly changing operating conditions.
• Ability to effectively communicate, both oral and written, while interacting with customers and GRTC   staff in a courteous, professional manner. This includes providing good customer service by attending   to the needs of a diverse customer base in a sensitive manner.
• Ability to work and maintain professional composure while under stress and pressure.
• Ability to listen, understand, and carry out the information, ideas, and direction presented verbally or   electronically by dispatchers and street supervisors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must be able to sit for long periods of time.
• 20/20 vision or corrected lenses required.
• Infrequent lifting and twisting required.
• Must be able to bend to secure wheelchairs in the vehicle.
• Must be able to step up and down into the vehicle. 
• Must be able to work in all changes in weather conditions.

GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE