What are the responsibilities and job description for the Deposit Operations Supervisor position at Grove Bank & Trust?
SUMMARY: Responsible for overseeing the daily activities of the deposit operations team within the bank. This role ensures that all deposit transactions are processed accurately, efficiently, and in compliance with regulatory requirements. The supervisor will lead and support team members, implement process improvements, and work collaboratively with other departments to maintain high service quality and operational integrity. Performs other related duties as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assign tasks and monitor performance to ensure high-quality and timely processing of deposit transactions.
Conduct regular team meetings to address updates, challenges, and continuous improvement initiatives.
Oversees daily deposit operations, including processing deposits and checks, managing non‑posted items, NSF and return items, ACH and check chargebacks, wire transfers, legal processes, and account maintenance. Updates interest rate adjustments for interest‑bearing accounts as approved by management and performs operational maintenance for DDAs and CDs, ensuring accuracy and regulatory compliance. Serves as the primary liaison between Operations and branch staff, providing guidance, troubleshooting support, and timely resolution of front‑office inquiries.
Ensure that all transactions are reconciled, and any discrepancies are promptly investigated and resolved.
Monitor workflow and adjust resources as needed to meet operational demands.
Ensure all processes adhere to internal policies, regulatory requirements, and industry best practices.
Perform periodic audits and quality checks to mitigate risks and maintain process integrity.
Liaise with internal audit and compliance teams to implement corrective actions where necessary.
Identify opportunities for process optimization and automation within deposit operations.
Develop and update operational procedures, policies and documentation.
Handle escalated issues related to deposit transactions from staff or customers.
Assists with special projects as required and assigned by Manager.
SUPERVISORY RESPONSIBILITIES
Supervises deposit operations employees and is responsible for the direction and coordination of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in business or related field. Minimum 3 to 5 years of progressive bank operations experience, including management experience; or any combination of education and experience. Working knowledge of retail banking and electronic banking operations, related data processing systems/technology. Working knowledge of regulatory compliance requirements and standard operating procedures within the deposit operations area. Strong planning and resource management skills are required to ensure results through others and provide assistance and guidance as required. Strong leadership and organizational skills are required to prioritize assignments and provide employee coaching. Proven ability to communicate and motivate effectively through excellent leadership and interpersonal skills. Experience with Jack Henry Silverlake platform preferred and highly desirable.
All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.