What are the responsibilities and job description for the CIF & Branch Documentation Specialist position at Grove Bank & Trust?
SUMMARY: Performs a variety of duties providing support in the CIF activities including reviewing new, superseding accounts and tracking and reporting exceptions and reviewing customer information maintenance for accuracy and appropriate backup. Provides support in the monthly audits for teller, vault, safe deposit and security branch processes. Performs other duties and responsibilities as required or assigned.
Essential Duties And Responsibilities
Responsible for assisting with the validation of data change requests to sensitive customer records, ensuring alignment with supporting documentation and compliance with regulatory requirements and internal bank policies.
Supports the review of daily customer maintenance activity through Synergy reports, including updates to contact information, additions or removals of authorized signers, and other account changes, ensuring accuracy.
Ability to remain focused while performing repetitive data entry reviews and analyzing account opening documentation. Requires the ability to work with complex account structures, including layered accounts, trust relationships, and LLC entities.
Assists in the daily review of Customer Information File (CIF) maintenance and data change requests to ensure that updates to customer records are accurate, properly supported, and compliant with bank policies and procedures. Supports the review of new account documentation submitted by branches, ensuring adherence to BSA, CIP, and internal compliance standards by validating system entries against account opening documents.
Monitors new account activity through system-generated reports to ensure accounts are received, reviewed, and processed within established timeframes. Missing accounts, incomplete documentation, and required corrections are tracked and communicated to branch personnel on a regular basis. Follow-up on all identified exceptions is required to ensure timely resolution, with escalation to management for any items aging beyond 30 days.
Assists in the scanning and indexing of new account documentation and maintenance requests into the Synergy platform within required timelines, ensuring all images meet quality standards.
Assists in reviewing superseding account documentation to confirm compliance with bank policies and regulatory requirements, identifying and escalating discrepancies, and working with frontline staff to ensure corrections are accurate and complete.
Communicate with branch personnel to assist with documentation inquiries, provide guidance on account opening and superseding documentation requirements, and reinforce compliance with documentation standards and expectations.
Collaboration with branch personnel, operations teams, and the BSA department is essential to resolve documentation and compliance-related issues.
The role also supports monthly internal control reviews and branch audits to ensure adherence to regulatory and bank procedures, including the review of security processes, dual control logs, safe deposit box controls, negotiable instruments, as well as teller and vault reconciliations. Any discrepancies or exceptions identified are reported promptly to ensure timely remediation.
Adhere to and comply with the applicable, federal and state laws, regulations and guidelines, including those related to Anti-money laundering (i.e. Bank Secrecy Act, CIP, US PATRIOT Act, etc.). Complete required training.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education And Experience
High school diploma or equivalent; two years of previous bank operations or related banking experience. Strong knowledge of financial institution CIP and BSA procedures, is required as well as an understanding of ownership structures and entities. Previous Teller experience and Jack Henry platforms proficiency preferred.
Skills And Competencies
The ideal candidate demonstrates strong organizational, analytical, and follow-up skills, with a commitment to maintaining high-quality work standards while delivering excellent service to internal stakeholders. Excellent communication and interpersonal skills. Requires a strong work ethic, excellent attention to detail with the ability to work in a deadline intensive work environment. Adept in Word and Excel.
All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.
Essential Duties And Responsibilities
Responsible for assisting with the validation of data change requests to sensitive customer records, ensuring alignment with supporting documentation and compliance with regulatory requirements and internal bank policies.
Supports the review of daily customer maintenance activity through Synergy reports, including updates to contact information, additions or removals of authorized signers, and other account changes, ensuring accuracy.
Ability to remain focused while performing repetitive data entry reviews and analyzing account opening documentation. Requires the ability to work with complex account structures, including layered accounts, trust relationships, and LLC entities.
Assists in the daily review of Customer Information File (CIF) maintenance and data change requests to ensure that updates to customer records are accurate, properly supported, and compliant with bank policies and procedures. Supports the review of new account documentation submitted by branches, ensuring adherence to BSA, CIP, and internal compliance standards by validating system entries against account opening documents.
Monitors new account activity through system-generated reports to ensure accounts are received, reviewed, and processed within established timeframes. Missing accounts, incomplete documentation, and required corrections are tracked and communicated to branch personnel on a regular basis. Follow-up on all identified exceptions is required to ensure timely resolution, with escalation to management for any items aging beyond 30 days.
Assists in the scanning and indexing of new account documentation and maintenance requests into the Synergy platform within required timelines, ensuring all images meet quality standards.
Assists in reviewing superseding account documentation to confirm compliance with bank policies and regulatory requirements, identifying and escalating discrepancies, and working with frontline staff to ensure corrections are accurate and complete.
Communicate with branch personnel to assist with documentation inquiries, provide guidance on account opening and superseding documentation requirements, and reinforce compliance with documentation standards and expectations.
Collaboration with branch personnel, operations teams, and the BSA department is essential to resolve documentation and compliance-related issues.
The role also supports monthly internal control reviews and branch audits to ensure adherence to regulatory and bank procedures, including the review of security processes, dual control logs, safe deposit box controls, negotiable instruments, as well as teller and vault reconciliations. Any discrepancies or exceptions identified are reported promptly to ensure timely remediation.
Adhere to and comply with the applicable, federal and state laws, regulations and guidelines, including those related to Anti-money laundering (i.e. Bank Secrecy Act, CIP, US PATRIOT Act, etc.). Complete required training.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education And Experience
High school diploma or equivalent; two years of previous bank operations or related banking experience. Strong knowledge of financial institution CIP and BSA procedures, is required as well as an understanding of ownership structures and entities. Previous Teller experience and Jack Henry platforms proficiency preferred.
Skills And Competencies
The ideal candidate demonstrates strong organizational, analytical, and follow-up skills, with a commitment to maintaining high-quality work standards while delivering excellent service to internal stakeholders. Excellent communication and interpersonal skills. Requires a strong work ethic, excellent attention to detail with the ability to work in a deadline intensive work environment. Adept in Word and Excel.
All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.