What are the responsibilities and job description for the Guest Service Representative position at Group Management Services?
Guest Service Representative
Stow, OH
Staybridge Suites is currently seeking full-time Guest Service Representatives in Stow, Ohio. In this role, you will be responsible for checking guests in/out, responding to guest's requests and all other duties assigned.
What we can offer YOU:
- 401k
- Dental insurance
- Vision insurance
- Life Insurance
- Health insurance
- Paid Time Off
- Pay: Based on experience
The right candidate will have:
- Previous hotel experience preferred but not required
- Previous customer service experience required
- Available to work a flexible schedule including evenings, weekends, and holidays required
Our Guest Service Representatives will:
- Ensure the highest level of guest satisfaction by offering friendly attentive service
- Resolve guest problems quickly, efficiently, and courteously
- Greet customers immediately with a friendly and sincere welcome
- Maintain, monitor, and update group information on the hotel’s records as necessary
- Process guest check-in and check-out smoothly and correctly
If you are interested in this position, please submit a current resume today!
