What are the responsibilities and job description for the Dispatch Manager position at Ground Zero Plumbing & AC LLC?
Take control of the schedule, keep technicians moving, and ensure every service call across the Phoenix Valley runs like a well-executed operation.
What’s in it for You?
- Pay: $30 to $35 per hour based on experience
- Performance based bonus opportunities
- On call rotation compensation
- Full time position in a fast paced service environment
- Opportunity to grow with a rapidly expanding plumbing, HVAC, and electrical service company
- Work with a high performing operations team focused on efficiency and customer satisfaction
Why You’ll Love It Here
- Work for a company that services commercial and property management clients across the Phoenix Valley
- Be part of a fast growing service organization where dispatch plays a critical role in operational success
- Collaborate directly with leadership, service managers, and technicians to drive productivity
- Your ability to organize, prioritize, and lead dispatch operations directly impacts company growth
- Strong team environment focused on communication, accountability, and results
Your New Role
- Manage daily dispatch scheduling and technician routing in Chandler, Arizona
- Coordinate service calls for plumbing, HVAC, and electrical technicians across the service area
- Prioritize commercial service requests and property management work orders
- Adjust schedules throughout the day to handle emergency calls and same day service requests
- Maintain strong communication with technicians, service managers, and clients
- Ensure technicians are efficiently scheduled and fully utilized throughout the day
- Coordinate scheduling details such as property access, tenant availability, and work order requirements
- Monitor dispatch board activity using service management software such as ServiceTitan or similar platforms
- Support dispatch team members and assist with improving dispatch workflows and operational efficiency
- Participate in an on call dispatch rotation to support emergency service needs
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job requirements
- 3 or more years of dispatch experience in plumbing, HVAC, electrical, or home service industries
- Experience coordinating schedules for multiple field service technicians
- Ability to manage high call volume and prioritize urgent service requests
- Strong organizational, multitasking, and problem solving skills
- Excellent communication skills with technicians, property managers, and customers
- Ability to stay calm and make decisions quickly in a fast paced service environment
- Experience using ServiceTitan or similar field service management software preferred
- Previous dispatch leadership or dispatch management experience preferred
- Strong understanding of technician routing, service scheduling, and dispatch coordination
Ground Zero Plumbing and AC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay: $30.00 - $35.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
Salary : $30 - $35