Front Office Medical Receptionist

Job Summary
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere while efficiently managing administrative tasks. This role requires a strong understanding of patient service, medical scheduling, and health information management, particularly in a healthcare setting.

Responsibilities

• Greet patients and visitors warmly and assist them with check-in and check-out processes.
• Manage incoming phone calls using multi-line phone systems, directing calls to appropriate staff members.
• Answers incoming calls and screens before transferring, takes messages for techs. and pulls chart for reference, prepares referral/consult forms for schedulers, and verifies pts. appts.
• Checks voice mail regularly for messages, and pulls charts for nurse/tech calls.
• Schedule patient appointments effectively, ensuring optimal use of time slots while adhering to HIPAA regulations.
• Maintain accurate patient records and files, including handling sensitive information in compliance with HIPAA guidelines.
• Utilize electronic health record systems for managing patient information and scheduling.
• Assist with insurance verification processes, including Medicare inquiries and documentation.
• Performs general pt. admission.
• Collects surgery fees for self pay surgery pts.
• Support the medical staff by coordinating communications and relaying messages promptly.
• Triage calls from pts. requesting an appointment.
• Schedules for new and established returning pts.
• Cancels appointments, reschedules appts. due to chgs. in Physician schedules, calls pts. that missed their appts. to reschedule, moves pts. appts. as needed.
• Checks out patients, and adds “Recall” or “Order” as needed, schedules the recalls or orders when pts. check out, prepares charts for after hours pts.
• Follows up on overnight messages from pts. needing appts.
• Ensure the front desk area is organized and presentable at all times.

Requirements

• High school diploma or equivalent; additional certification in medical office administration is a plus.
• Proven experience in a front desk or receptionist role, preferably in a healthcare environment.
• One to three (1-3) years experience in the medical office field preferred.
• Past experience in the medical office setting with knowledge of medical office procedures, surgical procedures and some insurance procedures preferred.
• Demonstrates excellent interpersonal skills in dealing with the public required
• Demonstrates excellent telephone etiquette required.
• Must develop knowledge of ophthalmology terminology.
• Demonstrates proficient computer skills required.
• Demonstrates good written and oral communication skills required.
• Ability to interact effectively with Administration, Physicians, and staff at all levels.
• Appropriate CPR optional.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on patient service excellence.
• Proficiency in using computer systems for scheduling and health information management; experience with Epic is advantageous.
• Ability to maintain confidentiality and comply with HIPAA regulations at all times.
• Strong typing skills and familiarity with various office equipment.

Join our team as a Front Desk Receptionist where you can make a meaningful impact on patient experiences while developing your career in the healthcare field!

Job Type: Full-time

Benefits:

• Bereavement leave
• Employee assistance program
• On-the-job training
• Referral program
• Retirement plan

Work Location: In person