What are the responsibilities and job description for the Customer Service & Dispatch Coordinator position at Grossman Plumbing?
Grossman Plumbing & Heating is growing, and we’re looking for a friendly, organized, and dependable person to join our team!
We offer a fun, family atmosphere where your work matters and there’s room to grow as the company expands. If you enjoy helping people, keeping things organized, and being part of a team, we’d love to hear from you.
What you’ll do:
- Answer incoming calls and be the friendly first point of contact for our customers.
- Schedule service appointments and coordinate daily schedules for our plumbers.
- Dispatch jobs and keep customers and plumbers informed about scheduling changes.
- Manage customer service plans and Grossman VIP Club memberships, including enrollment, renewals, and annual service scheduling.
- Follow up on estimates, answer customer questions, and help book approved work.
- Maintain accurate customer records and assist with daily office tasks.
What we’re looking for:
- A friendly phone manner and strong communication skills.
- Good organization, attention to detail, and the ability to manage multiple tasks.
- A dependable team player with a positive attitude.
- Comfort using computers and learning scheduling software.
- Customer service, scheduling, or dispatch experience is a plus. Plumbing knowledge is helpful but not required.
Why join Grossman Plumbing?
- A welcoming, family atmosphere.
- A team that values your contributions.
- Opportunities to learn, take on responsibility, and grow with the company
Pay: $22.00 - $25.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $22 - $25