Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer experiences. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive setting while making a meaningful impact on our clients’ satisfaction.

Duties

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and live chat platforms
• Manage front desk operations, including greeting visitors, handling phone communication, and directing calls appropriately
• Utilize Office management tools such as Microsoft Office, Google Workspace, spreadsheets, and productivity software to document interactions and update records
• Perform data entry tasks with accuracy using computer literacy skills; maintain organized filing systems for client information and correspondence
• Assist with administrative duties including calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software
• Support office management activities by coordinating office supplies, managing filing systems, and ensuring smooth daily operations
• Proofread correspondence and documents to ensure clarity and professionalism while maintaining high standards of phone etiquette and client communication

Experience

• Previous office experience or administrative support roles demonstrating strong organizational skills and multitasking abilities
• Familiarity with customer service practices in diverse environments such as dental or medical reception is a plus
• Proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry software like Spreadsheets or QuickBooks
• Experience handling multi-line phone systems and providing excellent phone etiquette in fast-paced settings
• Bilingual abilities are highly valued to serve a diverse client base effectively
• Knowledge of clerical tasks such as filing, proofreading, calendar management, and office management procedures
• Demonstrated ability to manage time efficiently while maintaining attention to detail in data entry and client communication

Join us to be part of a vibrant team committed to delivering top-tier customer support! This role offers the chance to grow your administrative expertise while making a positive difference every day. We value energetic professionals who thrive in organized environments and are eager to provide exceptional service.

Pay: $24.85 - $29.93 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Minneapolis, MN 55401

Salary : $25 - $30