Residential Compliance & Administration Coordinator

The Residential Compliance & Administration Coordinator provides administrative and compliance support to the Residential Property Management team. This position is responsible for maintaining accurate resident records, assisting with applications and recertifications, processing payments, preparing for audits, and providing general support to the residential properties.

This position is cross-trained with the Residential Community Manager and serves as their backup when needed.

More About Gronen

Based in Dubuque, Iowa, Gronen specializes in industrial, new construction, build to suit, and historic rehabilitation projects. With a deep commitment to community-driven development, Gronen has played a key role in the revitalization of their community’s urban core, creating dynamic mixed-use spaces, and fostering significant economic growth. The company’s expertise spans from commercial and residential projects to comprehensive neighborhood redevelopment efforts that balance historic integrity with modern innovation.

Primary Responsibilities

Resident Applications & Compliance

· Process rental applications, including background and credit checks

· Process third-party verification forms and Tenant Income Certifications (TICs)

· Prepare approval and denial letters

· Prepare leases and house rules and send documents for signature

· Process annual recertifications and TICs

· Maintain resident waiting lists

· Maintain accurate and complete resident files

Records & Documentation

· Set up new resident files and maintain required documentation for audits

· Scan and upload documents to PropertyWare

· Upload documents to SharePoint as needed

· Mail and post resident notices and notifications as needed

· Assist with preparation for annual and IFA audits for all properties

Payments & Reporting

· Enter rent payments and security deposits into PropertyWare

· Assist with monthly residential reports

· Research comparable properties and rental rates as needed

Property & Maintenance Support

· Assist with maintenance tickets, including closing completed tickets and adding resident charges when applicable

· Regularly review security camera footage to help ensure cameras are working properly

· Assist with overflow apartment inquiries

· Show apartments when the Residential Community Manager is unavailable

Community Manager Backup

· Provide backup support to the Residential Community Manager during absences or as needed

· Assist with resident communication, leasing, move-ins, and other Community Manager duties as assigned

· Maintain familiarity with Community Manager procedures through cross-training

Qualifications

· Previous administrative, property management, leasing, or compliance experience a plus

· Strong attention to detail and organizational skills

· Ability to maintain accurate and confidential records

· Good written and verbal communication skills

· Comfortable working with computer systems and learning new software

· Ability to manage multiple tasks and meet deadlines

Position Expectations

The Residential Compliance & Administration Coordinator should be organized, dependable, detail-oriented, and comfortable working both independently and as part of a team. This position plays an important role in keeping residential records, compliance documentation, and daily administrative functions accurate and up to date.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Dubuque, IA 52001: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25