Customer Service / Sales Representative

We have an immediate full-time opening in our Bellingham, Washington corporate office for a Customer Service & Sales Representative — We are looking for someone who can confidently communicate with our customers, build your knowledge in our products, and play a pivotal role in growing new business opportunities. In this role, you’ll become a trusted point of contact, expertly handling inbound inquiries, reaching out to potential clients, and ensuring every customer receives accurate information and timely support. 

If you’re energized by the idea of managing accounts, creating product quotes, navigating CRM workflows, and helping customers find exactly what they need, this is your opportunity to make a meaningful impact. Join us and bring your problem‑solving skills, communication talent, and customer‑focused mindset to a team that values initiative and growth.

Job Responsibilities:

• Answer inbound customer calls
• Place outbound sales calls
• Place customer orders and optimize customer satisfaction
• Resolving customer inquiries
• Maintain daily workflow through a CRM Platform 
• Correspond and communicate with customers and external parties 
• Provide product pricing and inventory status
• Produce product quotes
• Account maintenance
• Update customers on order status and shipping information
• New business development 

 Job Requirements:

• Diploma or GED
• Must be computer literate
• Ability to demonstrate typing proficiency
• 2 years of applicable Customer Service experience
• Inbound call center experience preferred
• Excellent written and oral communication skills.
• Organized 
• Detail oriented 
• Ability to meet deadlines 
• Team oriented 
• Ability to work in a fast-paced environment 
• Strong interpersonal skills 

About Our Company:

Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users to the smaller cabinet and machine shops.

 We provide high-quality products at the lowest possible prices through strong internet and catalog presence.   Grizzly was the first tool and machinery company to have a website over two decades ago.

Our Culture:

We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers - before, during and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-Opportunities

 Grizzly is a drug-free and equal employment opportunity employer.

To learn more about our company’s products and history, visit our website at www.grizzly.com.