What are the responsibilities and job description for the Veteran Direct Care Program Manager position at Gritter Francona?
The Veterans Health Administration (VHA) Office of Geriatrics and Extended Care (GEC), Veteran Directed Care (VDC) Program is currently implemented at all Department of Veterans Affairs Medical Centers (VAMC). The VDC program provides Veteran-centric services in a sustainable manner and to assist in re-balancing VHA’s investment in Long Term Services and Supports (LTSS), made possible by shifting resources from nursing homes to home and community-based services.
The Program Manager is responsible for the planning, development, implementation, direction, evaluation and continuous improvement of the assigned project. The incumbent oversees both operational and administrative components to ensure that the project is in compliance with VHA policies, directives, and performance metrics.
Key Duties and Responsibilities
- Lead the program area: set strategic goals, objectives, milestones; align with facility/VHA project mission and priorities.
- Plan, organize, direct and evaluate all aspects of the program—including staffing, budget/resource allocation, policy/procedure development, and performance monitoring.
- Manage a multidisciplinary team to deliver coordinated, high‐quality service
- Ensure compliance with national VHA directives
- Use data and performance measures to evaluate program effectiveness, identify opportunities for improvement, and implement quality improvement initiatives.
- Develop and monitor program budgets, track fund control points, forecast resource needs, and implement cost‐effective strategies.
- Oversee staff development: orientation, competencies, training, performance evaluations, setting staff objectives, recommending awards/advancements, and managing disciplinary issues as needed.
- Develop, implement, and maintain standard operating procedures (SOPs), program manuals, workflows, and documentation systems.
- Communicate program status, risks, outcomes, and recommendations to senior leadership; prepare special reports and briefings as required.
- Master's degree
- PMP certification
- 10 years of managing complex federal portfolios
- Experience with Office of Geriatrics and Extended Care (GEC) is highly preferred
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development