What are the responsibilities and job description for the IT Helpdesk Level 1 Support position at GritR Sports?
IT Helpdesk Level 1 Support
Department: IT
Compensation: $18/hr starting ($19 after successful 90 day probation period)
Level: Associate
Duties:
- React and troubleshoot incidents with PC, Mac, iOS, Android devices
- Maintain/troubleshoot onsite network equipment
- Maintain/troubleshoot onsite WMS system
- Maintain and update the accurate inventory of all company assets
- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference
- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)
- Escalate issues to the Level 2, Level 3 Support
- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)
- Troubleshoot and maintain robotics systems, including hardware and software, while documenting issues and resolutions in detailed logs.
- Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks.
- Primary work location is Arlington, with flexibility to commute and provide coverage at our North Richland Hills office as needed.
Salary : $18 - $19
