What are the responsibilities and job description for the Patient Services Representative | Quickcare position at Gritman Medical Center?

Job Duties And Responsibilities

Greet patients and visitors with professionalism, representing the Gritman Way.
Monitor call queue and lobby for wait times or issues.
Maintain strict confidentiality of patient information.
Enter quality phone notes and patient cases.
Prepare end-of-day deposit reconciliation paperwork.
Maintain accurate patient accounts and input insurance information.
Schedule appointments appropriately and collect copays/outstanding balances.
Respond to simple medical record requests and handle patient concerns/complaints.
Work with computer programs and multi-line phone systems.
Demonstrate flexibility and respond to changing workflows.

Job Requirements

Work Experience: Experience working with computers.
Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications

Functional Demands

Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.
Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

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Patient Services Representative | Quickcare