What are the responsibilities and job description for the Business Services Office Assistant | Full Time position at Gritman Medical Center?
Job Duties And Responsibilities
Required Education
None
Required Licenses and/or Certifications
Current Driver’s license and auto insurance
Required Work Experience
- Manage daily operations of the assigned clinics including, but not limited to:
- Check-in/checkout
- Scheduling
- Benefit/eligibility verification
- Answering of phones
- Medical records
- Mail delivery
- Staff competency
- Training while maintaining a professional and friendly environment
- Maintain patient records and documentation in accordance with regulatory standards.
- Expected to be able to perform every job duty in the front office space.
- Assist with managing mileage sheets, and purchase requests.
- Assist all staff with the payroll process, review schedules, missed punches, and hourly entry for accuracy.
- Maintain clinical and office supply list and orders supplies when low.
- Assist with the onboarding process for new hires.
- Maintains office policies, procedures, and daily workflow.
- Optimize patient care amongst the provider schedules.
- Excellent time management skills and ability to multitask and prioritize work in all situations.
- Attention to detail and problem-solving skills. Excellent written and verbal communication skills.
- Liaison with facility management including but not limited to environmental services, IT, and Materials.
- Assist the Coordinator with marketing and recruitment as well as employee satisfaction for current employees.
- Other duties as assigned.
Required Education
None
Required Licenses and/or Certifications
Current Driver’s license and auto insurance
Required Work Experience
- Must have experience working with computers.
- Knowledge of basic office functions such as message taking, cash drawer balancing, and data entry.
- Requires 2 or more years of experience in a medical facility handling patient accounts and extensive knowledge of medical insurance.
- Previous management/supervisor experience.
- Excellent customer service, time management skills and ability to multitask and prioritize work in all situations.
- Attention to detail and problem-solving skills. Excellent written and verbal communication skills.
- Must keep a positive attitude and ability to work closely with others and be willing to exceed the expectations of patients, providers and co-workers.
- Must be able to work and complete tasks with little supervision and critical thinking.
- Ability to navigate and utilize computer programs and multi-line phone system.
- Demonstrate flexibility and respond to changing situations and workflows.
- Must always support and demonstrate the Gritman Way values and behavioral standards.
- 2 years working in Epic- Patient Registration and Self Pay functions, CPT and ICD-10 knowledge