What are the responsibilities and job description for the Operational Specialist position at Grip?
About Grip:
Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With strategically located temperature-controlled fulfillment centers, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.
Job Description:
We're looking for a driven and organized Operations Specialist based in Texas to keep our fulfillment operations running smoothly and on track. This role is the connective tissue of our day-to-day operations — owning the to-do list, driving project execution, holding the team accountable, and making sure things actually get done. You'll partner closely with facility managers, operations leads, and cross-functional teams to ensure priorities are clear, timelines are met, and nothing falls through the cracks.
Specific responsibilities:
Project Management & Execution
- Own and manage the operations project list — tracking open items, timelines, and owners across all workstreams.
- Coordinate day-to-day operational initiatives from kickoff through completion, keeping all stakeholders aligned.
- Build and maintain organized project trackers and to-do lists that give leadership full visibility into progress.
- Identify blockers early and proactively coordinate solutions to keep operations moving forward.
Accountability & Follow-Through
- Hold the team accountable to commitments — following up on open tasks and escalating delays when needed.
- Establish a rhythm of check-ins, status updates, and reporting that keeps everyone on the same page.
- Partner with managers to track team performance against operational goals and flag gaps in real time.
- Ensure that decisions made in meetings translate into action and measurable outcomes.
- Document warehouse SOPs, process updates, and operational workflows to ensure consistency across shifts and team alignment.
- Monitor warehouse KPIs (order accuracy, throughput, dwell time, fill rates) and flag deviations to operations leadership in real time.
- Assist in continuous improvement efforts by identifying bottlenecks in warehouse workflows and proposing practical, data-driven solutions.
What You Bring:
- 4 years of experience in operations, project coordination, or a related role in a fast-paced environment.
- Proven ability to juggle multiple projects simultaneously and see them through to completion.
- A natural follow-through mindset — you don't let things slip and you know how to hold others accountable with professionalism.
- Strong organizational skills and obsessive attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in project management tools (Asana, Monday.com, Trello, or similar).
- Strong Excel or Google Sheets skills for tracking and reporting.
- Familiarity with warehouse management systems (WMS) and inventory tracking tools.
- Understanding cold-chain or temperature-controlled fulfillment processes is a strong plus.
- Experience tracking supply chain metrics and translating data into actionable operational insights.
- Experience in logistics, warehousing, or fulfillment is a plus.
- Ability to work in a cold storage facility in Texas.
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable nondiscrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.