What are the responsibilities and job description for the Vice President of HOA Operations position at Griffin Resources?
Griffin Resources is recruiting for a Vice President of HOA Operations for a property management organization in the Tampa Bay area.
The Vice President of HOA Operations will lead multi-site operations and field services for a growing property management organization. This executive will drive operational excellence, ensure consistent service delivery, and strengthen relationships with clients and stakeholders. The role requires a strategic leader who can also be hands-on, overseeing teams, improving processes, and scaling operations across a diverse portfolio.
Responsibilities:
- Develop and execute regional operations strategy aligned with business goals, growth, and client needs
- Build and scale operational infrastructure to drive consistency, efficiency, and service quality across a multi-site portfolio
- Oversee operations and field services, including inspections, maintenance, vendor management, and issue resolution
- Ensure high-quality service delivery and strong relationships across clients, boards, and key stakeholders; act as senior escalation point
- Establish KPIs, performance standards, and accountability measures across operations and field teams
- Drive process improvement and standardization across workflows, communication, and service execution
- Partner with executive leadership on strategic planning, organizational design, and market expansion
- Oversee budgeting, forecasting, financial performance, and resource allocation; support profitability goals
- Ensure compliance with applicable regulations, governing documents, and internal policies; mitigate operational risk
- Lead, develop, and retain high-performing teams; build a culture of accountability, responsiveness, and service excellence
- Leverage technology, reporting, and data insights to improve performance, visibility, and decision-making
- Maintain regular travel across Florida to engage with communities, support board and leadership meetings, and conduct operational reviews
Qualifications:
- 10 years of experience in property management, community management, or related multi-site operations
- Valid LCAM license required
- 5 years in a senior leadership role overseeing regional operations and/or field-based teams
- Strong experience leading both operations and field services in a client-facing environment
- Deep understanding of HOA management, service delivery, and operational best practices
- Proven ability to build structure, improve processes, and scale multi-site operations
- Experience managing budgets, financial performance, and operational metrics
- Strong leadership presence with the ability to balance strategic thinking and hands-on execution
- Excellent stakeholder management, communication, and conflict resolution skills
- Experience leading and developing high-performing, field-based teams
- High level of professionalism, accountability, and sound judgment