What are the responsibilities and job description for the Practice Manager position at Griffin Health Services?
Griffin Health is an independent, not-for-profit healthcare system in Derby, Connecticut, dedicated to person-centered, high-quality care for over 130,000 residents. Anchored by Griffin Hospital—a 160-bed acute care community teaching hospital and Planetree International's flagship facility—Griffin Health emphasizes kindness, respect, and active patient engagement.
Recognized nationally and internationally for clinical excellence, patient satisfaction, and social responsibility, Griffin has earned honors such as Newsweek's "World's Best Hospital" list for the last 5 consecutive years, LOWN Institute's top state ranking for outcomes, and Becker's "100 Best Community Hospitals" designation, as well as Fortune's Magazine's "100 Best Companies to Work For". The organization fosters a supportive, wellness-focused work environment with programs like Griffin AgeLess, empowering caregivers to thrive physically, emotionally, and professionally. Through innovation, community outreach, health education, and food-security initiatives, Griffin Health advances whole-person healing and strengthens the communities it serves.
Griffin's suburban atmosphere offers an easy commute, away from congested cities with easy to find free parking. Employees can also take advantage of generous benefits and wellness programs that add distinct advantage in its employee compensation.
Position: Practice Manager
Department: Griffin Faculty Practice Plan, Inc.
Location: Oxford, CT
Griffin Faculty Physicians seeks a practice manager to take responsibility for operations for Endocrinology and Rheumatology offices.
Reports To: Director of Specialty
Griffin Faculty Physicians seeks a medical assistant to perform clinical and administrative duties.
Job Responsibilities:
- Provides management, guidance and training to staff in daily practice operations.
- Performs duties of subordinate staff when necessary to maintain practice operations.
- Motivates staff and organizes day-to-day activity of department. Ensures scheduling of staff to promote provider productivity as well as to promote high clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access to practice.
- Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.
- Understands and assures compliance for regulatory, accreditation and system process.
- Conducts both weekly standup and monthly staff meetings. Prepares agendas and forwards meeting notes to Executive Director
- Reviews monthly financial performance. Identifies opportunities for improvement and works with physicians to develop a Site-Specific Action Plan to implement necessary changes to meet budget. Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding and documentation, non-provider labor, building occupancy expenses, and clinical supply costs.
- Participates in annual budget development, and is accountable for practice adherence to budget and/or other fiscal goals.
- Reviews point-of-service collections daily and accounts receivable on at least a monthly basis to ensure A/R is within established standards. Works with Central Billing Office and subordinate staff to create action plans to address variances in A/R to standards.
- Ensures subordinate staff is trained, capable and held accountable to provide high quality care in a caring manner, as well as for all other tasks within practice.
- Provides ongoing performance appraisal of all non-provider support staff, with the assistance and input of the Practice Administrator and physicians. Conducts annual evaluation process for subordinate staff and compiles information for human resource department in a timely manner. Ensures that all support staff members maintain licensure and certifications as required, as well as coordinating yearly competency evaluation.
- Maintains communication with Director on weekly basis to review the action plans, as well as other projects defined by Director.