Clinical Nurse Manager (RN)

Griffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships—Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to deliver exceptional care. 

Position Overview  

The Clinic Office Manager (RN) oversees the daily operations of the satellite office location and works closely with physicians and clinical support staff to deliver a high-touch, personalized concierge care experience. This role combines clinical expertise with operational leadership to ensure exceptional patient service, efficient workflows, regulatory compliance, and smooth day-to-day clinic operations. Responsibilities include managing and developing a high-performing team, facilitating meetings, implementing and optimizing processes, overseeing facilities and vendor relationships, and supporting a culture of accountability, hospitality, and continuous improvement. 

The ideal candidate thrives in a fast-paced environment with many moving parts and enjoys building long-term relationships with patients and team members alike. This individual demonstrates strong organizational and process improvement skills, sound clinical judgment, fiscal responsibility, and a passion for delivering exceptional service. Success in this role requires a diverse skill set with a strong focus on leadership, team development, operational excellence, and creating a seamless, relationship-centered patient experience. 

Personnel/Human Resources Accountabilities 

• Lead, coach, and develop a high-performing clinical support team through ongoing feedback, accountability, mentoring, and performance management  
• Oversee recruitment, onboarding, orientation, training, and retention of clinical support staff  
• Conduct regular team meetings, one-on-one check-ins, and performance evaluations  
• Ensure adherence to company policies, attendance expectations, service standards, and workplace professionalism  
• Manage staffing schedules, PTO requests, overtime approval, and daily staffing coverage to ensure operational continuity  
• Partner with leadership and HR to support employee relations, benefits communication, and team member engagement initiatives  
• Develop and implement workflows, training materials, KPIs, and process improvements to support operational excellence and team performance 

Member Service Accountabilities 

• Work closely with the Chief Operating Officer to ensure that brand-right engagements exist with our patients 
• Build patient rapport, handle patient requests in a timely, efficient, and reliable manner, ensuring sincere and courteous patient interactions, and properly intervene to escalate issues and/or address patient feedback. 
• Respond directly with sincerity, timeliness, and accuracy to all patient inquiries and feedback opportunities, ensuring sustainable outcomes that exceed expectations 
• Personally attend to overflow issues with staff workload as needed, ensuring that all patient obligations are fulfilled in a timely and brand-right fashion. This includes (but is not limited to): Telephone and front reception area support, patient scheduling, scanning, filing, chart management, room stocking, and cleaning 

Office Management & Compliance Accountabilities 

• Leverage support resources to ensure compliance with all current and future healthcare regulations as well as applicable state and federal medical laws and ethics  
• Ensure staff compliance with all current and future healthcare regulations as well as applicable state and federal medical laws and ethics 
• Leverage support resources to ensure compliance with all current and future employment laws and regulations  
• Enhance and comprehensively maintain practice documentation for accepted best methods, ensuring efficiency, compliance, and continuity across our various office processes, workflows, and vendor partnerships 
• Serve as the liaison for practice vendors 
• Request and manage pharmaceutical samples  
• Coordinate facility needs – monitor and promptly address issues with cleanliness, safety, and operation  
• Ensure staff compliance with facility cleanliness, safety, and operation. This includes supervision of parking amenities. 
• Supervision of all patient-scheduling protocols to minimize conflict while optimizing both patient experience and office efficiency 
• Oversee patient care policies and procedures, office inventory, and supply management 
• Participate in developing the annual budget and maintain oversight with support from the  

COO 

Qualifications 

Required:

• A practitioner degree such as a Registered Nurse (RN) or Nurse Practitioner (NP)
• Minimum of five (5) years of leadership experience managing direct reports in a clinical or healthcare setting  
• Proven ability to lead teams, drive accountability, and exceed operational and service expectations  
• Strong understanding of healthcare operations, office administration, and patient experience standards  
• Proficiency with Microsoft Office Suite and electronic medical record systems  
• Strong organizational, problem-solving, and project management skills  
• Excellent verbal and written communication skills  
• Demonstrated ability to manage multiple priorities while maintaining professionalism and attention to detail 

Preferred:

• Bachelor's degree in business, Healthcare Administration, Nursing, Hospitality, or related field
• Experience in concierge medicine, hospitality, luxury service, or other high-touch service environments

Core Competencies  

• Team Leadership & Talent Development  
• Operational Excellence & Process Improvement  
• Effective Decision-Making & Problem Solving  
• Strong Organizational & Time Management Skills  
• Exceptional Communication & Interpersonal Skills  
• Relationship-Centered Customer Service  
• Accountability & Performance Management  
• Adaptability & Initiative  
• Attention to Detail & Accuracy  
• Collaboration & Cross-Functional Partnership  
• Professionalism & Emotional Intelligence 

Physical Demands  

• Ability to stand and/or sit for extended periods throughout the workday  
• Ability to move throughout the office and clinical areas as needed  
• Ability to lift and move office or medical supplies up to 20 pounds 

Work Environment  

• Concierge primary care medical office   
• Fast-paced, professional office environment focused on coordination, communication, and operational execution  
• Requires a high level of responsiveness, organization, and ability to manage multiple priorities 

Griffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect.