Director of Operations Control Center

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crew operate across the globe, 365 days a year. These talented team members are supported by dedicated professionals out of our corporate office - including our state-of-the-art Operations Control Center and world-class Maintenance Operation - located at AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility is required to meet the needs of our business and will require evening and weekend availability, when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and will maintain a reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere to high standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

SUMMARY

The Director of Operations Control Center Oversees the control center to ensure the company's flight operations run smoothly and on time. Ensure resources are in place for the OCC to best perform their duties as well as perform the Flight Follower duties as needed. Deliver Flight Follower training and evaluation in accordance with the applicable company manuals.

GENERAL DUTIES

• Lead and oversee the OCC, ensuring 24/7 operational readiness.
• Provide strategic leadership in coordinating Dispatch, Flight Following, Crew Scheduling, Maintenance Control, and operational decision-making.
• Maintain joint operational control with the Director of Operations and ensure regulatory compliance with Part 121 requirements.
• Direct disruption management, IROPs response, and system recovery efforts.
• Implement performance metrics, reliability standards, and operational excellence initiatives.
• Foster cross-department collaboration with Inflight, Flight Operations, Maintenance, Customer Experience, and long term planning initiatives.
• Drive SMS integration within the OCC, ensuring hazards and safety risks are identified, mitigated, and tracked.
• Represent the OCC in interactions with the FAA, airports, and industry stakeholders.
• Oversee OCC staffing, training, technology implementation, and budget management.
• Serve as the operational decision authority during crisis management and emergency events.
• Execute the operational schedule of all flights to align with the Company's business objective.
• Responsible for all aspects of the Company's flight schedule, including crew scheduling, flight
• planning, aircraft performance, and flight following.
• Review information on weather, aircraft and crew availability, and anything that may impact the operation.
• Develop the most efficient recovery plan in the event of a disruption.
• Coordinate and communicate the operating plan to all the responsible departments.
• Coordinate resources with all operating departments and vendors.
• Oversee the operations of the daily flight schedule.
• Schedule Pilots and Flight Attendants legally in accordance with applicable regulations and Company procedures.
• Create, plan, and deliver required Flight Follower Training and conduct Competency Checks.
• Audit the Operations Control Manual (OCM), Chapter 25 Flight Follower Training and submit revision requests to the DO and Director of Training
• Cancel, delay, consolidate, or re-route a flight or flights to accommodate operational considerations.
• Suspend and reinstate operations related to unusual weather, natural disaster, civil unrest or national emergency.
• Establish and modify policies and procedures and develop instructions for the OCM.
• Operational decisions that may be delegated by the Director of Operations

QUALIFICATIONS

• Bachelor’s degree in aviation management, business, or related field (preferred).
• Minimum 10 years of airline operations experience, with at least 5 years in a leadership role within Dispatch, SOC, or OCC.
• FAA Aircraft Dispatcher Certificate strongly preferred.
• Demonstrated success managing large, complex, 24/7 operational environments.
• Strong knowledge of FAA Part 121 regulations, SMS, and airline operations systems.
• Exceptional leadership, communication, and crisis management skills.
• Ability to make critical, time-sensitive decisions under pressure.