Sr. Specialist, Program Operations - Enterprise Learning

Description

Join our mission to transform enterprise learning at scale! As Senior Specialist, Program Operations, you'll be instrumental in architecting and executing operational excellence across our comprehensive Enterprise Learning portfolio. This strategic role combines data-driven insights, process innovation, and stakeholder partnership to ensure seamless delivery of world-class learning experiences for thousands of Salesforce employees globally.

You'll serve as a key operational strategist, scaling critical initiatives including Managing at Salesforce, enterprise onboarding, leadership development, M&A talent integration, and enterprise skilling programs. This role offers the opportunity to drive meaningful impact through operational excellence while building the foundation for our Enterprise Learning Delivery Center's future success.

Your Impact

Strategic Program Operations & Scaling Excellence

• Own end-to-end operational coordination for high-impact Enterprise Learning initiatives, ensuring flawless execution across global programs serving 1,000 participants quarterly
• Drive strategic process improvements and automation opportunities that enhance efficiency, reduce manual effort, and scale delivery capabilities
• Lead operational support for the Chicago Learning Hub while coordinating seamlessly with EMEA, AMER, and APAC delivery teams
• Design and implement data tracking frameworks that provide actionable insights for program optimization and strategic decision-making
  
  

Financial Management & Vendor Partnership Excellence

• Manage complex budget oversight across multiple Enterprise Learning cost centers, ensuring fiscal responsibility and strategic resource allocation
• Lead vendor relationship management and procurement processes, negotiating optimal rates and service agreements with external learning partners
• Execute sophisticated financial tracking including quarterly PO management, expense coordination via Coupa/P-card systems, and budget variance analysis
• Partner with Sourcing teams to identify cost optimization opportunities while maintaining program quality and participant experience
  
  

Data Analytics & Performance Intelligence

• Develop comprehensive reporting and analytics frameworks for Quarterly Business Reviews (QBRs) and leadership dashboards
• Conduct advanced data analysis using Enterprise Learning Center (ELC) systems, Survey tools, and other platforms to drive evidence-based program improvements
• Create and maintain participation tracking, engagement metrics, and program effectiveness measurements across all Enterprise Learning initiatives
• Lead data integrity initiatives ensuring accurate system administration and operational stability within learning management platforms
  
  

Stakeholder Collaboration & Communication Excellence

Serve as primary operational liaison for internal stakeholders, external vendors, and cross-functional partners, building trust through consistent, strategic communication

Coordinate complex logistics for in-person and virtual learning experiences, managing multiple vendor relationships and ensuring exceptional participant experiences

Lead crisis communication and issue resolution efforts, maintaining program quality standards and minimizing disruptions (target: <5% program cancellations)

Partner closely with Enterprise Learning Center of Excellence teams including Technology, Communications, and Data functions

Innovation & Continuous Improvement

• Champion adoption of emerging technologies and AI-enabled solutions that enhance operational efficiency and participant experience
• Lead process transformation initiatives that align with Salesforce's agentic talent experience vision
• Identify and implement scalability improvements across program coordination, vendor management, and participant engagement workflows
• Drive accountability frameworks and performance standards that support organizational excellence
  
  

Required Skills & Experience

• 6 years of progressive experience in program operations, learning & development, or strategic coordination roles within complex, global organizations
• Proven expertise in financial management, budget oversight, and vendor relationship management with demonstrated cost optimization results
• Strong background in data analysis, reporting frameworks, and using insights to drive operational improvements and strategic recommendations
• Experience with Learning Management Systems (LMS), enterprise tools, and technology platforms that support large-scale program delivery
• Track record of managing multiple high-stakes initiatives simultaneously while maintaining exceptional attention to detail
• Advanced proficiency in data interpretation, analysis, and presentation for executive-level stakeholders
• Expertise in procurement processes, contract management, and vendor partnership development
• Strong project management skills with ability to coordinate complex logistics and cross-functional workflows
• Experience with Google Suite, Slack, Coupa, Concur, and other enterprise operational platforms
• Exceptional written and verbal communication skills with ability to influence and build relationships across all organizational levels
• Demonstrated problem-solving capabilities and adaptability in fast-paced, evolving environments
• Strong accountability mindset with focus on delivering measurable results and continuous improvement
• Cultural intelligence and ability to work effectively across global teams and time zones
  
  

Preferred Skills & Experience

• Experience supporting enterprise-scale learning programs (1,000 participants)
• Background in change management and process transformation initiatives
• Familiarity with AI and automation tools in learning or HR operations