Capacity Planning Analyst (Multiple Levels)

Description

We're seeking a professional with a strong background in systems infrastructure and best-practice planning methods. The ideal candidate is comfortable interacting with numerous data sources and can present complex information to both technical and non-technical audiences.

As a Capacity Planning Analyst, you'll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You'll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high-traffic events.

Responsibilities

• Analyze and Evaluate: Review and analyze customer machine metrics to proactively identify potential capacity issues.
• Forecast Demand: Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
• Make Recommendations: Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
• Serve as an Expert: Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
• Collaborate and Innovate: Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
• Build Relationships: Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.
  
  

Required Skills And Experience

• 3 years of proven experience in operations, business intelligence, strategy and/or capacity planning.
  
  

For Senior levels: 8 years of experience.

• Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
• Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
• Experience building statistical models.
• Strong interpersonal and executive presentation skills for effective partnership and long-range planning.
• Experience presenting data in a consistent and repeatable manner to various stakeholders.
• Excellent communication skills, both written and verbal.
• Attention to detail with a focus on data quality.
• A collaborative spirit and excellent interpersonal skills.
• Proficiency with SQL.
• A related technical degree required.
  
  

Preferred Qualifications

• Experience with cloud infrastructure is beneficial.
• The ability to work autonomously and manage multiple projects simultaneously.
• A passion for problem-solving and ensuring customer success.
  
  

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.