Technology Support Technician

About Us: Gribbins Specialty Group is a dynamic and innovative family-owned company dedicated to providing top-notch technology solutions. We are looking for a motivated and enthusiastic individual to join our team as our Technology Support Technician.

Job Description:

As a tier-two Technology Support Technician, you will provide day-to-day technical support to employees across multiple offices throughout the Midwest (IN, KY & TN) and take ownership of troubleshooting through resolution. You will report directly to our third-party IT manager, escalating issues when appropriate and independently resolving common hardware, software, and network problems. This role requires strong customer service skills, effective remote troubleshooting, clear communication, and occasional on-site support to maintain reliable technology operations company-wide.

Key Responsibilities:

• Install and Configure Systems: Deploy and configure PCs, laptops, mobile devices, printers, and standard applications; ensure assets are properly set up, updated, and tracked.
• Monitor and Maintain Systems: Perform routine health checks, patching, and maintenance; identify recurring issues and recommend improvements to increase reliability and reduce downtime.
• Provide Technical Support: Own support requests from intake through resolution, meeting response-time expectations and coordinating escalations with the third-party IT manager as needed.
• Assist Users: Support employee onboarding/offboarding by preparing devices and assisting with account access setup, password resets, and basic permissions as assigned.
• Troubleshoot Issues: Diagnose and resolve hardware, software, and network issues using systematic troubleshooting and root-cause analysis; document fixes and share learnings with the team.
• Document Processes: Create and maintain knowledge-base articles, SOPs, and configuration documentation to support consistent support and faster resolution.
• Support System Updates & Projects: Assist with application rollouts, hardware refreshes, and routine upgrades; test changes, communicate impacts to users, and help ensure smooth deployments.
• Coordinate with Vendors & Third Parties: Work with carriers, software vendors, and managed service providers to troubleshoot issues, place service requests, and follow through to completion.
• Support Security Best Practices: Follow and reinforce security procedures (e.g., MFA, endpoint protection, secure configuration) and promptly report suspected security incidents or phishing attempts.
• Asset & Inventory Support: Help manage IT inventory by tracking devices, peripherals, licenses, and replacements; assist with standardization of equipment and setups across locations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
• 1–3 years of experience in an IT support/help desk/technician role supporting end users (in-person office experience required).
• Solid understanding of Windows environments, basic networking (TCP/IP, DNS, DHCP, Wi‑Fi), and common business applications.
• Strong problem-solving skills with the ability to prioritize requests, manage multiple tickets, and follow through to resolution.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision while collaborating effectively with internal teams and third-party support partners.
• Continuous-learning mindset with interest in improving processes and helping elevate the support experience.
• Relevant certifications are preferred (e.g., CompTIA A , Network , Microsoft) or willingness to earn certifications (company-paid).
• Preferred: experience with Microsoft 365 (Outlook, Teams, SharePoint), user/account administration (e.g., Active Directory/Azure AD), and endpoint tools (e.g., remote support, antivirus/EDR).
• Valid driver’s license and willingness to travel to other office branches or job sites as needed
• Ability to pass a background check and drug screening

Why Gribbins?

• 100% Company-Paid Benefits: Employee medical, long-term disability, and life insurance.
• Growth & Rewards: Competitive bonus opportunities, profit-sharing, and a 401k company match.
• Family Values: Be part of a close-knit, family-oriented company where your contributions matter.
• Opportunities to Excel: Work with a supportive team committed to your success and professional development.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Gribbins Specialty Group is an equal opportunity employer, along with all affiliated companies. Applicants will receive consideration for positions, without regard to race, color, religion, age, sex (except where sex is a bonafide occupational qualification), sexual orientation, marital status, disability, national origin, veteran status, genetic information, or any other classification protected by federal, state, or local law.