What are the responsibilities and job description for the Assistant Manager - Property Operations position at Greystone?
Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do.
At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence, and is a driving force behind our entrepreneurial spirit and creativity.
We are seeking an Assistant Manager to join our Servicing and Asset Management team. This role will be responsible for leading and developing a team of analyst and administering the property inspection process across Greystone's agency loan portfolio. The Assistant Manager will oversee the inspection scheduling, receipt, quality control, and delivery of property operations ensuring full compliance with servicing responsibilities and investor requirements. The Assistant Manager is a strong leader with good team management skills and proven success in motivating and developing staff.
Primary Duties and Responsibilities:
- Lead and develop a team of analysts responsible for administering property inspection processes across Greystone’s agency loan portfolio.
- Oversee inspection scheduling, receipt, quality control, and delivery, ensuring full compliance with servicing responsibilities and investor requirements.
- Establish and maintain relationships with third-party vendors, ensuring consistency in inspection quality and standards.
- Monitor investor deadlines and inspection submissions to ensure timely and accurate reporting.
- Respond to investor inquiries, implement process improvements, and adapt procedures based on feedback and evolving standards.
- Produce detailed reports for internal stakeholders and coordinate multi-departmental projects to improve operational efficiency.
- Conduct quality control reviews of servicing systems to ensure alignment with investor systems and regulatory guidelines.
- Collaborate with internal technology teams to enhance internal scheduling, tracking, and submission systems.
- Provide support for audits by preparing and submitting required documentation to investors and agencies.
Experience, Skills, and Abilities Required:
- Bachelor’s degree in Finance, Real Estate, Accounting, Economics and/or a minimum of 5 years of experience in Asset Management is preferred
- Proficient in Microsoft Office Suite, particularly Excel and Word.
- Strong leadership and team management skills with proven success in motivating and developing staff.
- A strong sense of urgency about solving problems, meeting challenging deadlines, and achieving critical goals.
- Excellent communication, problem-solving, and time management abilities.
- Highly organized with a strong sense of urgency and adaptability in dynamic business environments.
At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build a work environment that empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer.
*The firm is the #1* overall HUD multifamily and healthcare lender by firm commitments, and a top 10 Fannie Mae and Freddie Mac multifamily real estate lender.*
*For HUD's 2024 fiscal year ending September 30, 2024. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing Company LLC and excludes risk sharing and hospital loans.*