What are the responsibilities and job description for the Veterinary Receptionist position at Greystone Pet Hospital?
We are a small animal practice looking for a full/part-time receptionist. We are looking for an individual that will be responsible for greeting patients, answering telephones, scheduling appointments, and other duties as needed.
The hours are Monday thru Friday 7:45 am to 5:00 pm and Saturday 7:45 am to 12 pm.
POSITION SUMMARY:
A receptionist focuses on client service and communication. He or she is the first and last contact with the hospital and is key in creating first and last impressions. The receptionist must have exceptional client service and communication skills and the ability to multi-task and handle payment and financial issues. He or she must also possess a friendly attitude and the confidence to deal with stressful situations. Receptionists support veterinarians, technicians, groomers, and kennel staff in daily patient and client care. They communicate with clients in person, and by phone and email.
JOB RESPONSIBILITIES
- Greet clients and pets by name
- Answer phones promptly and professionally using a multi-phone line system
- Route phone calls to appropriate staff/office including taking messages if necessary
- Answer clients’ questions about surgeries, veterinary services and products (flea/tick/heartworm preventatives, vaccines, pre-anesthetic testing, pain management and other medications, shampoos, home dental products and other retail items)
- Provide knowledgeable advice about wellness prevention and diseases
- Update client information (phone number, address, etc.) in both the chart and computer at client check in
- Schedule appointments, surgeries, grooming and boarding reservations according to hospital guidelines
- Previous applicants need not re apply
Work Remotely
- No
Job Types: Part-time
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Veterinary experience: 1 year (Recommended)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $12 - $14