What are the responsibilities and job description for the Veeva Vault QDocsL1 L2 L3 Support position at Greymatter Innovationz?
Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day.
We are looking for:
Veeva Vault QDocs L1 L2 L3 Support
Location: Princeton, NJ
Duration: 6 - 12 months
Veeva Vault QDocs – L1/L2 Support
Role Overview:
Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high-quality user experience across documentation and quality management processes.
Key Responsibilities:
- Serve as the first point of contact for user queries related to Veeva Vault QDocs.
- Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support).
- Escalate complex issues to L3/technical teams with clear documentation and impact analysis.
- Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management.
- Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures.
- Assist in user onboarding, basic training, and preparation of support documentation/FAQs.
- Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement.
Required Skills & Qualifications:
- 1–3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred).
- Strong understanding of document management processes in regulated (GxP) environments.
- Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration).
- Excellent communication, analytical, and problem-solving skills.
- Ability to work in a fast-paced, global support environment.
At Greymatter Innovationz,
We offer:
Motivating Work Environment.
Excellent Work Culture.
Help you to upgrade yourself to the next level.
And More!!!
