What are the responsibilities and job description for the Veeva Vault CTMS L1 L2 L3 Support position at Greymatter Innovationz?
Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day.
We are looking for:
Veeva Vault CTMS L1 L2 L3 Support
Location: Princeton, NJ
Duration: 6 - 12 months
General
• User Management Provision
o User access requests & update requests including inactivation and profile updates
o Login/SSO issues
o Missing notifications
o Troubleshooting record level access control
o Periodic User Dormancy
• Bulk data creation/update/deletion
• User Education Related Queries
• Integration Data discrepancy(Inbound/outbound sync issues, Integration job failures)
• Monitor scheduled jobs
• Object records state change request
• Constraints/Control Vocabulary updates
• Content Plan template Creation/Updates/Deletion
• Submission Import activities
• Upload submission documents using loader
• Content plan generation issues
• Troubleshooting Permission issues related to document/object records
• Object records state change request
Configuration
• Picklist/value mapping updates
• Lifecycle/workflow updates
• Field visibility/layout updates
• DataType/Field Dependency
• Lifecycle Entry Criteria/Action
Reporting
• Basic report generation
• Advanced report troubleshooting
• Audit trail extraction
• Flash Report config
• Dashboard related activities
Veeva General Releases 3xs
• Support R1, R2, R3 releases (Testing Documentation)
Other
• Collaborative Authoring issues periodic SharePoint storage checks and expansion
• E-signature issues
• Provide Troubleshoot instruction to end users on the issues they face on their daily activities
• Periodic SSL certificate renewals
• EMA gateway issues
• Email notifications issues
• MedDRA updates
• CV updates
Migration related support
• Troubleshoot user not able to find document/Missing Document
• Incorrect field values found on the document
• Document not rendering
• Preparing and validating the loader sheets
At Greymatter Innovationz,
We offer:
Motivating Work Environment.
Excellent Work Culture.
Help you to upgrade yourself to the next level.
And More!!!
