What are the responsibilities and job description for the Store Manager position at Gretchen's Hallmark & Lucy's Gift Boutique?
We are in search of a committed and dynamic Store Manager to lead our retail team. The successful candidate will be responsible for overseeing daily operations and inventory management, driving sales performance, and ensuring exceptional customer service. This role demands strong leadership skills and the ability to inspire and motivate a team while maintaining a positive shopping environment. As a Store Manager, you will play a pivotal role in achieving store objectives and fostering employee development.
Responsibilities
- Lead and manage daily store operations to ensure efficiency and effectiveness.
- Supervise, train, and develop staff through employee orientation and ongoing coaching.
- Implement shift management strategies to optimize staffing levels during peak hours.
- Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly.
- Oversee cash handling procedures to ensure accuracy and compliance with company policies.
- Collaborate with the team to achieve sales targets and drive profitability through effective selling techniques.
- Negotiate with vendors and suppliers to secure favorable terms for inventory procurement.
- Monitor inventory levels and manage stock replenishment processes to minimize shortages or excesses.
- Foster a positive work environment that encourages teamwork, engagement, and professional growth among employees.
Skills
- Strong background in retail management with proven experience in a supervisory role.
- Excellent customer service skills with the ability to build rapport with customers effectively.
- Proficient in cash handling procedures and financial reporting.
- Ability to negotiate effectively with vendors while maintaining positive relationships.
- Experience in team management, including training, mentoring, and performance evaluation.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Effective communication skills, both verbal and written, for clear interactions with staff and customers.
- Ability to recruit, hire, and retain top talent for the store.
- Monitor and analyze key performance indicators to track store performance.
Qualifications
- Proven experience in retail management and team leadership
- Strong organizational and communication skills
- Proficient in inventory management and cash handling
- Excellent customer service and mentoring abilities
- Ability to evaluate employee performance and provide constructive feedback
- Familiarity with POS systems and retail sales strategies
- Experience in employee recruitment and training
Join our team as a Store Manager and be part of a vibrant retail environment where your leadership skills will make a difference.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Application Question(s):
- As a store manager you are required to work weekends. However this does not mean you will work every weekend. Do you have this availability?
- As a member of the management team you are required to work the day before and after all major holidays. Do you have this availability?
Experience:
- Store Manager: 3 years (Required)
- Team management and Development: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person