What are the responsibilities and job description for the Customer Service Sales Support position at GRENZEBACH?
Customer Service Sales Support
Join the Grenzebach Team
Grenzebach Corporation is a high-tech company focusing on the future of automation, our customers, and our employees. We are convinced that only those who explore new paths and face today's issues with an open mind can actively shape the world.
An open and appreciative culture unites our multinational group of companies. Embark on a new course and join us on an exciting journey that will change global markets from the bottom up. Become part of the Grenzebach family, grow professionally and personally, and accompany our customers on their journey into the world of tomorrow!
Benefits / Perks:
FREE Employee Insurance - Medical, Dental and Vision
FREE Long-Term and Short-Term Disability Insurance
FREE Gym Membership
FREE Life Insurance
20 PTO Days Starting Day 1
401k with Match
10 Paid Holidays
Annual Bonus Opportunity
Employee Assistance Program
Flexible Work Schedule/Remote work options
Job Description:
- Assist customers with identifying the correct parts based on technical specifications, drawings, and Bills of Materials.
- Review engineering drawings and BOMs to verify part numbers.
- Collaborate with internal teams to resolve technical questions and customer requests.
- Prepare quotations, process orders, and provide technical sales support throughout the order lifecycle.
- Troubleshoot customer inquiries related to equipment, components, and replacement parts.
- Acknowledges customers by responding to emails, texts, and phone calls
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Consistently meet proposal deadlines, satisfy customer requests and achieve internal sales and margin targets
- Monitor the flow of a part through design, work preparation, fabrication, installation and commissioning
- Cooperate with internal departments such as Procurement, Planning, and Manufacturing to ensure staying in the proposed time frame
- Maintain pricing structure/margin for master price list
- Highly motivated with a strong work ethic and drive for results
- Exceptional communication skills to successfully interface with internal departments and customers
- Strong Organizational skills
- Experience with SAP and Dynamics CRM systems is a plus
- Proficiency in Microsoft Office Suite
Technical Qualifications
- Strong mechanical aptitude and the ability to understand industrial equipment and machinery.
- Ability to read and interpret engineering drawings, blueprints, and technical documentation.
- Working knowledge of Bills of Materials (BOMs) and product structures.
- Familiarity with CAD/modeling software is preferred.
- Understanding of manufacturing processes, machining, fabrication, and assembly methods.
- Ability to communicate technical information clearly to customers and internal teams.
- Strong analytical and problem-solving skills with attention to detail.
Qualifications:
Requirements:
- High school diploma or GED
- Technical experience or degree is a plus
- Experience in Sales Support and Customer Service preferred