What are the responsibilities and job description for the Customer Success Representative position at Greiner?
Customer Success Representative
Location:
Monroe, US, 28110
Travel activity: N/a
Employment Type: Permanent
Your challenge
Customer Support & Communication
- Serve as a point of contact for assigned customer accounts, providing prompt and professional support
- Manage inbound and outbound calls related to orders, product information, and general inquiries
- Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed
Order Processing & Data Entry
- Enter customer orders accurately into ERP system
- Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing
- Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams
Account Maintenance
- Ensure customer account information for order processing is correct and updated in ERP system
Issue Resolution Support
- Monitor and resolve basic order blocks
- Research order or return-related issues following standard operating procedures
- Support non‑technical claims processing and returned goods inquiries as directed
Administrative Tasks
- Enter credit/debit memo requests for review
- Process customer credit card payments when authorized
- Assist with shipping documentation, including delivery creation
Your Profile
Job Requirements:
- High School Diploma
- Prior customer service experience preferred
- Organizational, Written, Verbal Communication Skills
- Proficient in Microsoft
We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants – regardless of identifying characteristics such as gender, age, background, social status, veteran status, sexual orientation, religion, or mental and physical abilities. We have additionally set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply.
Job ID: 3954