Customer Success Representative

Your challenge

Customer Support & Communication

• Serve as a point of contact for assigned customer accounts, providing prompt and professional support
• Manage inbound and outbound calls related to orders, product information, and general inquiries
• Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed
  
  

Order Processing & Data Entry

• Enter customer orders accurately into ERP system
• Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing
• Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams
  
  

Account Maintenance

• Ensure customer account information for order processing is correct and updated in ERP system
  
  

Issue Resolution Support

• Monitor and resolve basic order blocks
• Research order or return-related issues following standard operating procedures
• Support non‑technical claims processing and returned goods inquiries as directed
  
  

Administrative Tasks

• Enter credit/debit memo requests for review
• Process customer credit card payments when authorized
• Assist with shipping documentation, including delivery creation
  
  

Your Profile

Job Requirements

• High School Diploma
• Prior customer service experience preferred
• Organizational, Written, Verbal Communication Skills
• Proficient in Microsoft
  
  

We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants – regardless of characteristics such as gender, age, background, social status, sexual orientation, religion, or mental and physical abilities. We have set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply.