Front Desk Agent Hampton Inn Abingdon

NorthStar Hospitality is looking for a part time Front Desk Agent at our multi award winning Hampton Inn Abingdon, VA location to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
 

What NorthStar Hospitality offers:
 

·        Hilton Employee Discounts 

·        Medical, Dental, Vision, and Life benefits – Voluntary Accident, Critical Illness and Life -  available to full time employees     

·        Paid Time Off

·        401k Employer match

·        Opportunity for Career growth
 

Responsibilities:

Perform all check-in and check-out tasks
 Manage online and phone reservations
 Inform customers about payment methods and verify their credit card data
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 Welcome guests upon their arrival and assign rooms
 Provide information about our hotel, available rooms, rates and amenities
 Respond to complaints in a timely and professional manner
 Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
 Upsell additional facilities and services, when appropriate
 Maintain updated records of bookings and payments
 

Skills:
 

Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
 Experience with hotel reservations software.
 Understanding of how travel planning websites operate, like Booking and TripAdvisor
 Customer service attitude
 Excellent communication and organizational skills

Performs other duties as assigned and needed.

Owned and Managed by NorthStar Hospitality, LLC 

•  NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws  In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities.  This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.