Porter Supervisor

Why work at Greenwich House? 

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. 

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity 

The Porter Supervisor is responsible for overseeing daily custodial and porter operations across nonprofit facilities, ensuring buildings are clean, safe, and welcoming for clients, staff, volunteers, and visitors. This role supervises porter staff, coordinates schedules, conducts routine facility walkthroughs, and maintains full staffing coverage at all times. The Porter Supervisor is accountable for securing coverage for staff absences due to call-outs or approved leave and is responsible for covering shifts personally when replacement coverage cannot be obtained. The role also supports program operations by planning cleaning projects around program schedules, closures, and vacation periods and by coordinating supply needs with operations leadership.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

Supervision & Daily Operations 

• Supervise, train, and support porter staff in accordance with nonprofit policies, service standards, and safety procedures 
• Assign daily work tasks and monitor quality, timeliness, and completion 
• Conduct daily walkthroughs of assigned buildings to ensure cleaning work is being performed properly, consistently, and in alignment with program needs 
• Identify deficiencies during walkthroughs, address issues immediately, and provide corrective guidance to staff 
• Maintain a clean, safe, and respectful environment for clients, staff, volunteers, funders, and visitors

 Scheduling & Coverage Accountability 

• Develop, manage, and adjust porter schedules to support nonprofit programs, events, and building usage
• Ensure all shifts are fully staffed, including early mornings, evenings, weekends, and holidays as required 
• Proactively arrange coverage for absences due to call-outs, vacations, sick leave, or other approved time off 
• Contact available staff, approved substitutes, or adjust assignments to eliminate staffing gaps 
• Assume direct responsibility for covering open shifts when coverage cannot be secured 
• Track attendance issues and communicate recurring concerns to management 

Facility Care, Supplies & Project Planning 

• Maintain regular inspections to ensure facilities meet cleanliness, safety, and compliance standards 
• Work closely with the Operations Coordinator to identify supply needs and order custodial and porter supplies in a timely and cost-effective manner 
• Monitor inventory levels and report shortages or issues promptly 
• Ensure proper use, care, and storage of cleaning tools, equipment, and supplies 
• Plan and coordinate deep-cleaning, restoration, or special cleaning projects during periods when buildings, offices, or programs are vacant, closed, or on vacation 
• Schedule cleaning projects to minimize disruption to active nonprofit programs and services 

Communication & Organizational Support 

• Collaborate with program staff, operations teams, and leadership to align cleaning priorities with organizational needs 
• Respond promptly to urgent facility issues, emergencies, and service requests 
• Serve as the primary point of contact for porter-related issues during assigned shifts 
• Model professionalism, respect, and consistency in all interactions 

What You'll Bring

• High school diploma or equivalent, required 
• Prior experience as a porter, janitor, or custodial staff, required 
• Supervisory or lead experience preferred, particularly in nonprofit, residential, or program-based environments 
• Strong organizational, scheduling, and coordination skills 
• Proven ability to manage staff coverage and last-minute operational needs 
• Willingness and ability to work flexible hours and personally cover shifts when required 
• Strong communication and problem-solving skills 
• Knowledge of custodial best practices, safety protocols, and cleaning equipment 
• Physical Requirements: Ability to stand, walk, bend, and lift up to 50 pounds

Employment Details

• Department: Facilities
• Location: Onsite – 623 Broadway, New York, NY
• Schedule: 35 hours/week, Monday - Friday, 9:00 AM - 5:00 PM; Flexibility required
• FLSA Classification: Non-Exempt 
• Employment Type: Full-Time
• Reports To: Director of Facilities
• Union Representation: Non-Union

Salary Range 

The expected salary range for this position is between $58,000 - $60,000 per year. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits 

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. 

Equal Employment Opportunity & Accessibility 

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please reach out to Human Resources.