What are the responsibilities and job description for the Night Auditor position at GREENWICH HOSPITALITY GROUP?
RESPONSIBILITES:
1. To take accountability for the total hotel operation during the
overnight shift
2. Ensure that all hotel guests receive warm, friendly, professional and
efficient reception and departure service during the overnight shift
consistent to the established standards of the hotel
3. To be fully aware of all hotel reservations procedures, credit policies,
room rates, availability restrictions, confirmation and cancellation
policies
4. To be fully aware of all hotel services and facilities and be able to
promote them whenever possible
5. To ensure that overnight activities ensure the highest levels of safety
and security of hotel guests and employees
6. To be fully aware of and maintain communication with Restaurant
night management regarding closing times and procedures
7. To supervise and direct the activities of other hotel over night staff
members
8. To ensure that all night audit functions are successfully completed as
established by process all hotel accounting functions as set out by the
Financial Controller
9. Be fully conversant and be able to operate all functions of the hotel’s
Property Management System
10. To ensure the professional handling of all late room and cancellation,
no shows
11. To exchange and compile Occupancy Report for the chosen hotels
within the vicinity
12. To have general knowledge of hotel’s operating systems such as Air
Conditioning, Heating, etc and be able to report and describe any
malfunctions to “on call” Engineering Department
13. To be fully aware of and able to operate hotel switchboard, facsimile
and paging system to the established hotel’s standard
14. To maintain communication with the Front Office by recording all
relevant information in the Front Office Log Book
15. To perform handover with AM Front Office Manager/Shift Leader
16. Ensure that all overnight reports are compiled and distributed
accurately and on time
17. To be fully aware of and strictly observe at all times, fire safety,
precaution and evacuation procedures
18. To exhibit sound professional judgment, adhering to established hotel
standards, when accepting any “walk-in” guests
19. To accept other duties that may arise from time to time that will ensure
the continued efficient operation of the Front Desk
20. Ensure that all Front Of House areas are kept clean and tidy creating a
professional impression for all guests and employees
21. To be fully aware and adhere to Health Safety and Fire Procedures
1. Strong customer service experience
2. High school/ GED diploma required
3. Hospitality experience preferred