What are the responsibilities and job description for the Temporary Staff: FINANCIAL AID SPECIALIST position at Greenville Technical College?
Notice of Job Opening
Classification Code AD80 / Slot 0000
For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.
For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.
***International transcripts must be evaluated through World Education Services***
If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.
Please feel free to submit any electronic documents with your on-line application as an attachment.
GENERAL RESPONSIBILITIES
In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following.
CUSTOMER SERVICE: Assist with both direct and indirect customer service and student (Self) Service location(s). Counsels and responds to student inquiries in person, via email correspondence, and by phone in accordance with the Financial Aid office’s determined timeframes. Reviews application to determine and counsel on required steps for admittance and/or registration, reviews FAFSA, analyzes financial situations and needs, determines appropriate packaging of aid, and courteously shares the information with the student. Provides guidance to students, staff, and public relating to the Financial Aid, application, and enrollment processes, availability of financial aid and the requirements associated with such in a friendly and caring manner. Possesses the ability to understand complex Federal and State regulations pertaining to Financial Aid policy.
- Determining, setting, and evaluating metrics of success for assigned program(s), completing assigned program requirements within timelines established by supervisor, and taking the initiative to evaluate programs and processes with the purpose of process improvement and increased efficiency.
- Processes assigned program related data; updates appropriate software systems, reports, files, and adheres to and within compliance of federal and state student aid regulations/policies.
- Performs data analysis and necessary updates to student data based on reports generated and assigned by supervisor in a timely manner
- Assists with annual set up of the student information and verification related systems. Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audits.
- Maintains knowledge of Federal, State, and Institutional policy and guidelines of programs. Provides new staff, if applicable, with necessary documentation and resources to address routine questions.
Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle. Review presentation materials on a regular basis to ensure accuracy. Make improvements to the presentations and workshops as needed to ensure their effectiveness.
Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!
MINIMUM QUALIFICATIONS
Bachelorﾒs degree or equivalent education, training and experience.
PREFERRED QUALIFICATIONS
Must have knowledge about financial aid. Must possess excellent customer service skills and enjoy working with both internal and external customers of GTC. Must pay close attention to detail, be very organized and practice excellent time management skills. Must be able to operate effectively in an environment that is heavily regulated. Experience with Microsoft Office Suite, particularly Excel is preferred.
Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)
It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
*Greenville Technical College is a tobacco-free institution*
Benefits:
Pension Plan, Health InsuranceSalary : $18 - $29