Client Relationship Manager

Location: Holly Springs, NC

Service Area: Commercial Landscape Clients

Greenscape Inc. is growing, and we’re looking for a Client Relations Manager (CRM) who thrives on building relationships, solving problems before they happen, and delivering a landscape experience that sets the industry standard.

At Greenscape, our clients trust us to protect, enhance, and elevate their outdoor environments. As a CRM, you will be the proactive voice and strategic partner that ensures their landscapes perform beautifully year-round—and that every interaction reflects our commitment to communication, learning, appreciation, teamwork, and safety.

As a Client Relations Manager, you’ll serve as the primary point of contact for your portfolio of commercial clients. Your role focuses on proactive communication, customer-first service, and delivering exceptional landscape outcomes.

Key responsibilities include:

• Build strong, trusting relationships with clients through consistent, proactive communication
• Conduct scheduled site walks to identify opportunities, enhancements, risks, and seasonal needs
• Partner with production teams to ensure work is executed with quality, safety, and professionalism
• Anticipate client needs by identifying issues before they occur and presenting solutions early
• Prepare proposals for enhancements, improvements, and seasonal services
• Ensure all client expectations are met, documented, and followed through
• Track service delivery in Aspire and upload photos, notes, and action items
• Support clients with landscape strategies that strengthen curb appeal, safety, and long-term health
• Represent Greenscape’s values and commitment to exceptional service on every visit

At Greenscape, you’re not just managing properties—you’re creating long-term partnerships. This role is ideal for someone who enjoys being out in the field, speaking with clients, and collaborating with teams to deliver great landscapes that make a real impact.

You’ll have the opportunity to:

• Influence the appearance and performance of high-profile commercial sites
• Provide insights and recommendations that proactively solve problems
• Build customer loyalty through transparency, follow-through, and meaningful communication
• Work with leaders who value your ideas, your input, and your passion for great landscapes

• Strong communication and relationship-building skills
• Customer-focused mindset with a desire to help clients succeed
• Ability to anticipate issues and provide proactive solutions
• Experience in landscaping, property management, or customer service (preferred)
• Comfort using tablets, apps, and field technology (Aspire experience a plus)
• Ability to work independently and collaboratively across teams
• Positive attitude, professional presence, and a desire to grow with a leading landscape company

• Opportunity to work for a respected and growing landscape company
• Strong culture grounded in communication, learning, appreciation, teamwork, and safety
• Supportive leadership that empowers CRMs to deliver their best
• Competitive pay, benefits, and opportunities for advancement
• A role where your work truly improves outdoor environments and client experiences

If you are passionate about customer communication, enjoy problem-solving, and want to support clients with beautiful, proactive landscape solutions, Greenscape Inc. wants to meet you.

Apply today and help us create great landscapes—and even greater client partnerships.