Service Manager

Description

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

Are you a technician with agriculture, diesel, or heavy equipment repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!

Service Managers are strong leaders that can lead, train and develop a group of technicians. Thats why GreenMark offers the following benefits and resources:

• Health insurance starts on your first day of employment
• 401k with company match
• Paid Holidays
• Paid Time Off
• Tool discounts
• Competitive wages
• Company paid uniforms
• Continued training through John Deere
• Advancement opportunities
• Employee discounts

Compensation: $75,000 - $105,000

Purpose:

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

Responsibilities

• Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
• Executes service department marketing plan with the direction from corporate service manager and marketing manager
• Coordinates customer clinics, field days, and related promotional events
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Coordinates customer clinics, field days and related promotional events
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Qualifications

Experience, Education, Skills and Knowledge

• 3 years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience with off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience analyzing and interpreting internal reports
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred

Salary : $75,000 - $105,000